Review Time
DONT ORDER FROM HERE! After waiting 2 weeks for a tracking number, I emailed customer service and got a response PROMISING my order was being fulfilled and I would receive tracking info soon. The next day, I get another email saying my order has been cancelled because the item I ordered was out of stock!!!! Then why did you PROMISE IT WAS BEING FULFILLED IN THE PREVIOUS EMAIL? Disorganized company. Save your time and money!!
Well I am out $300 on a package that route protection WASNT an option for at checkout. I went to purchase something the other day and noticed route protection wasn’t coming up at all. Maybe you should adopt the practice of automatically adding it to the checkout like so many other companies so. If you require this service to be reimbursed if something happens then you need to include it on all of your checkouts- common sense. I also emailed customer service because UPS said they could reimburse me directly if the company filled out part of the claim and they’re refusing to do so. They won’t even email me back. Poor business practices to say the least. Never again. You should be ashamed of yourselves.
I will never again order from them, and here is why. I ordered items 3 weeks ago, paid for shipping because there is no other option. It supposedly shipped the same day, but the tracking has been stuck in the same spot for 3 weeks now. I tried e-mailing customer service and never got a response. Afterpay refuses to help me with this matter as well. The least BuffBunny can do is say someone will get back to us if they're THAT busy. Save yourself the headache and buy from anywhere else!
Horrible service, item is stuck in transit and buffbunny refuses to refund because their FAQ's say that the "Route protection" needed to be purchased to insure a lost package. (It wasn't even an option to purchase at checkout) What a joke. I'm out $$$ and I don't even have the item. Will NEVER purchase or promote their brand again. Customer service is a joke too. Only option is email and even at that, they don't respond.
Cute items but quality was so bad. I’m shocked how many ppl support/promote them. I had been looking forward to ordering items from them for a while and I’m happy when I did I only got a couple things not everything I wanted . No wonder they don’t have reviews for items on their site. Leggings had zero compression and the ones I purchased were described as having the most compression. They felt like cheap cotton leggings I’d get at Walmart or something to wear around the house, not athletic wear. Pilling after only a couple wears and I only wore them to walk my dog. Little metal logo emblem fell off hoodie immediately . The price vs quality is seriously bold lol .
So disappointed! The customer service is absolutely terrible. I placed an order for the wrong size and IMMEDIATELY sent an email to customer service asking for them to cancel my order (which the website said to do). I sent them another email a few days later with no response. Today I got an email that my package is shipping, so I guess I will have to pay more money to cover the shipping fees. Looking at all the other reviews, it seems like this brand has the worst customer service ever. I am now very worried if they will even accept my return even though I plan on not taking it out of the box.
This isn’t about the product itself - even though the quality was as sheer and uncomfortable than primark and that’s an understatement. I was not allowed to get a refund after spending £14 to send them back, because apparently there were ‘stains in the gusset area’ I WORE THEM FOR 5 minutes with undies. £85 down the drain.
I'm rating the customer service today and not the clothes as I do think the clothes are quite nice.I have ordered 3x's from Buffbunny's Canadian site. Shipping is slow, approximately 2-3 weeks to ship once they process the order, which is not immediate.My first 2 orders I had no issues. This last one that I placed had problems. One of the items I ordered, the product bag was labelled with the item I ordered but a completely different product was inside the bag. I contacted Customer Service via contact form right away which I didn't receive a confirmation that it was received on the other end so I decided to email my issue as well. I received an automated message advising that I would get a response in 24 hours.That was 10 business days ago and still no response. In that time frame a resent the email, got another automatic response only. I also contacted them via social media which I got a copy, pasted message stating that they are very busy and it can take up to 5 business days to get an email response.Ridiculous. I've since put in a claim with my credit card company and they are investigating but have credited my card in the meantime. As much as a liked the clothing I will speak with my $$$ and never order from them again. I have now researched this company and its the same issues coming up with other consumers. This company does not respond to issues. They are hoping you go away and keep shopping with them. This is not acceptable. Workout clothes are a dime a dozen and I will just shop elsewhere.
Ordered the same top in white and black and the black one is bigger and the straps are loose. Seems like it has been worn before and stretched. Payed 18$ shipping + taxes. Can’t even give it back cause I would have to pay for shipping. My first and last time wasting money here. The tops smell really bad too.
Incredibly disappointed in this company’s customer service. It is clear that they are not a customer-centric company. I purchase two pairs of leggings that did not work. I tried both on one time and immediately packaged them for return. They would not accept either return, claiming one had stains, and the other had dirt on it. I asked for them to provide pictures which they did.The first pair was a grey pair - the fabric has some areas of lighter stitching. They claimed these areas were stains. I showed the picture to multiple people and we can’t see how these are being called stains. There were many areas that were lighter on the leggings- seems this was just how the fabric is. I explained this to the customer service team.The second pair was a brown pair. When I received them, they had this white dust stuff all over them. I thought it was strange they were delivered to me in that condition, but I wiped it off with a paper towel and didn’t think anything of it. They sent me a picture of the inside of these leggings that had the same white dust stuff inside as what I saw on the outside of the leggings when I opened my package. I explained that they had this white dust when they were delivered to me. Instead of addressing either of these valid concerns, they completely ignored both, and copy and pasted the same generic “sorry we aren’t accepting your return” message as they sent the first time, completely dismissing my concerns, and refusing to engage with a paying customer afraid of being wrongly charged.Here’s the thing, even if they still denied my returns, if they carefully addressed my concerns, I would have respected it. But to completely ignore my concerns and treat a paying customer so dismissively, that is unacceptable and speaks volumes about who this company is.Shop with Alphalete or Lulu! Their customer service is wonderful and they treat customers with respect.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
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