Review Time
This company is a BUNCH OF CROOKS!!!1) There is literally no effective customer support service...only automated emails that do absolutely nothing for you. There is literally no phone number to call, nor even a real human to talk to.I simply wanted to exchange a pair of my wife's new leggings for the next size larger (got her two different pairs and they fit differently). The only thing I ever received was a useless repeating automated email.2) I purchased my wife's legging pairs right before Christmas when their ENTIRE WEBSITE was discounted on sale. Now they refuse to exchange any and all discounted items.This literally means that NO ONE can return whatever they ordered.Like I said... BuffBunny is a bunch of greedy thieves that do not care AT ALL about the people that buy their products (aka the people that are the entire reason they're even in business to begin with).
Horrible quality and customer service. Received defective leggings and the company refuses to return my emails requesting a return label. I shouldn’t have to pay return shipping for a defective pair of leggings. BUFFBUNNY IS A JOKE.
I have ordered multiple times and absolutely love this brand. Some of their styles fit differently (even though it’s the same size, obviously different fabrics fit differently). The grounds app is the absolute best too. I have never had an issue with this brand or their customer service. I will continue to come back because of the quality and customer care.
My husband purchased from them on November 5th for a Christmas gift. The company will not return or exchange past 30 days even though it was a Christmas gift. If you do order, the sizes run smaller than their sizing chart. I will not order there again. We were out $250.
I’m sure the clothing is great but they don’t offer exchanges on sale items (stupid) or gifted items — even with tags. I don’t want any money back, I literally want sizes that fit me and they will not do it. So…I guess I’ll never know if they are good or not🤷♀️
Although I don’t mind their leggings (the very few I purchased), I don’t exactly appreciate it when they offer incentives and don’t disclose who their winners are (because it’s a lie). I placed an order for a chance to win a gift card for 10 people who places an order and when I asked who won, they said they will get an email… uhm every company I’ve heard of ALWAYS discloses their winners. For that reason alone I will no longer shop here as I don’t appreciate companies who are dishonest. Sad that this is “woman owned”. I will stick with Alphalete for now.
1-the clothes and quality have been great so far. I love the material, seams are good and good quality BBUUTTT 2- if u have one single issue, getting in touch with someone is a joke!! They have out grown the current small number of employees and won't hire more people, instead, they legit DONT REPLY, or give a dry answer, repeatedly despite your growing concern. I was saying 2 weeks ,no response or my money after the return had been delivered, was starting to appear to be fraud, I too was doubtful if i got the taxes back but didnt bother pressing foward...I wish the negative reviews would cramp thier business enough to realize they are treating people wrong and just preventing more money being made, they have good products, but dont expect to buy something from here and plan to be treated with respect or even with a deserved response..who ever runs this business is NOT a smart one on the consumer side, they appear to be UNGRATEFUL and greedy. I sent an email telling them, like the way I had been communicated with ,is what we expect from large corporations, not small businesses. Because they kept saying we are a small business, like I'm aware hence why I chose to spend my money with yall, BECAUSE I WANT THE CONSUMER CARE of a small business ,NOT a cooperation. My family has owned a small business my whole life, and not once did I ignore a consumer, NOT ONCE. This is not just one bad review ,there are MULTIPLE on here, they have 2.5 stars for gosh sakes ,all from how they treat their customers.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
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