Review Time
The clothes are good quality but expensive. I placed an order and realized I ordered the wrong size pants (my fault). I attempted to cancel right after placing the order but the only way was to send an email. I did so, no one replied. The order shipped the next day and they then replied after saying there was nothing I could do now, it shipped. You should be able to cancel an order within a few minutes of placing it. What they did is poor customer service. Will stick with Alo or Lulu that have normal policies
The clothes are good quality but expensive. I placed an order and realized I ordered the wrong size pants (my fault). I attempted to cancel right after placing the order but the only way was to send an email. I did so, no one replied. The order shipped the next day and they then replied after saying there was nothing I could do now, it shipped. You should be able to cancel an order within a few minutes of placing it. What they did is poor customer service. Will stick with Alo or Lulu that have normal policies
I'm only giving them one star so I can leave this. Only order if you're going to pay extra for the shipping because if you're item doesn't arrive they say they can't/won't refund or replace it. Mine was simply and exchange and I had paid it but they didn't send the replacement the same way they did my original order... so now I'm out my money and my leggings because they won't stand by their service.
I purchased a game changer bag on their Black Friday sale. It was available for hours after I purchased. I rechecked because I debated on getting another one for a family member but after they declined I didn’t. All of my order shipped except my bag. I messaged customer service. Within a few minutes there was a refund email and a “sorry we sold out”. I’m confused- I ordered and it was confirmed, it stated it was pending shipment but it wasn’t noticed there wasn’t “inventory” until I contacted them? And then they do a 15% coupon code- the bags are no longer on sale. Really disappointed and frustrated at this point with customer service and the company in general.
I was excited to purchase Buffbunny leggings. They arrived, and sadly their online measurements are WAY off. They didnt not even close to fitting. Im trying to return/get refund, and the sites return page is not working every time I add my information. I contacted support, only to get notified my message can't be sent due to their inbox being full. I have now wasted over and hour trying to refund and return. I am NOT impressed and do not recommend.
I am extremely disappointed with this company’s customer service. I usually shop NVGTN but decided to give this company a try. It was a mistake. I placed an order and carefully selected the items I wanted. Instead, I was sent completely different items that I never ordered, not my size, and not even close to what I had chosen.When I reached out to resolve the issue, I was repeatedly told that I had received the items I supposedly ordered, despite explaining multiple times that they were incorrect. Instead of taking responsibility, I was asked again if I wanted a refund or exchange. This back-and-forth has been incredibly frustrating and dismissive.Mistakes happen, but how a company handles them matters. In this case, the lack of accountability and unwillingness to listen has been unacceptable. I have requested to speak with a supervisor and for a full refund, but I would caution others to stick with NVGTN.
I was really impressed with the set I ordered from Buffbunny. The colours are unique and unlike anything I’ve come across before. The shorts are incredible...they give my figure a really flattering look (in the best way). They fit a little snugger than I’d prefer, though that might be down to me bulking. The bra is comfortable, supportive, and I was pleasantly surprised that the padding stayed in place after the first wash. I’ve received so many compliments wearing this set, and their customer service was outstanding. The only downside was the long shipping time to the UK as it felt like the parcel took ages to move. That said, I’m overall very happy with my purchase.
Horrible company! The quality of these leggings are so poor. I ordered two items back in November and both have ripped in less than a year. Not even on a seam.. I contacted customer services as I’ve never had this issue with any other brand to see if they could rectify the issue. They asked for photos which I provided. I was told I would be receiving a refund. But today I received an email saying I would longer receive a refund because it’s been over a year… it hasn’t they were purchased November 2024… I’m not sure who they are hiring to do their costumer service but a preschooler can tell you this.. the next email said since it’s been over six months they will not refund me. How convenient to change your rules in one email. What a disgrace. This company should be embarrassed
I spend over 200 pounds and paid an extra 29 pound delivery fee only to be charged 89 pounds by UPS for delivery at my door ! I’ve ordered from here 100 times and that has never happened before. I wasn’t told of this fee prior to purchasing.
Their customer service really is hit or miss. I've been shopping with them for some time and when I say, "when things go right, they go right, no issues" but when they go bad man they go BAD!My latest order was placed during a sale on all items, even new releases. I wasn't even going to place an order but the sale was too good to pass up. Oddly when I placed the order and the invoice went through, the prices all reverted back to original pricing and there was nothing I could do. Hugely disappointed.A few days go by and 1 out of 3 items are shipped. 1 item was on preorder, get that, 1 shipped and the other........??? So I emailed Customer Service. Their level of comprehension on my question to how I was answered, it was like they didn't even read my email. So I had to email again. The next time they state that they refunded the item as it was sold out. Well it was still showing available on the web site so I queried that to no reply. Then noticed the amount refunded was not the price I paid but quit a bit less so I issued another email questioning why? I shouldn't be charged taxes, restocking fees or shipping on an item that never left the warehouse. Finally I get a response of sorry we will refund the difference. 3 days later and nothing refunded to my paypal account. I'm not even sure I want to continue chasing this down but I sure will debate future purchases.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
