Review Time
I found the experience truly exhilarating and can't understand the negative reviews. The elevator ride alone makes it worthwhile. Buying tickets in advance means no waiting in lines. On a clear day, the city views are stunning, with several viewpoints to enjoy. It’s also a fantastic outing for children, especially on hot days. While I may not return for a second visit, it’s definitely a must-see at least once in a lifetime!
COMPLETELY DISAPPOINTING. Like many others, I share the sentiment that there is ZERO customer service, and the designated time slots are meaningless! It took over three hours just to reach the elevator. I was supposed to ascend at 4:30 to catch the sunset, but that was long gone. The view at the top is underwhelming, with dirty windows, overpriced souvenirs, and terrible food. Don't waste your time and money here. This has been the most frustrating tourist experience I've encountered anywhere.
Visited expecting incredible views, but left feeling frustrated and let down. Honestly, this place is overcrowded and poorly managed. The lines are painfully long, with no clear organization. The time slots on tickets feel utterly pointless. They continue to sell tickets regardless of how packed it is inside. It seems the focus is solely on profit, not on enhancing the visitor experience. After waiting nearly two hours to go up, the excitement was gone. At the top, I found dusty glass instead of the promised views. It felt like a scam given the price. The descent was another lengthy wait, almost as long as the ascent. Four hours wasted mostly in lines, without enjoying anything. If they can't handle the crowd, why keep selling more tickets? What’s the use of time slots if they don’t adhere to them? I found the management at a different iconic location much better; they should learn from it. Is this really worth it, or just an overrated tourist trap now?
A Nightmare! Tickets purchased online with a time slot do not indicate that there is no order for admission. We waited two hours past our time slot. There was no air conditioning, no seating, and no place to buy water. A complete waste of money (a ticket cost quite a bit). Had we known what to expect, we would not have bought tickets online.
EXTREMELY Disappointed. Purchased premium tickets at a high cost for a visit to the tower, hoping for an extraordinary experience. Unfortunately, this did NOT meet expectations at all. Besides the long queues, the stifling heat and overcrowded conditions were nearly unbearable. The top lounge wasn’t worth the extra cost, and neither were the other levels. Fortunately, the staff were professional and friendly, which helped our spirits. The worst part was that all the viewing windows were SO DIRTY that our 'picturesque views' were terribly unclear, ruining our photo opportunities! Management should take action to regularly clean the windows so that the iconic site can be a source of pride rather than embarrassment. Many improvements are needed. People have reported that the experience is rarely better during off-peak times as well. Management should be proactive in addressing feedback. Perhaps they should experience the attraction themselves on various days to truly understand what needs improvement. ONLY THEN will it earn a world-class rating!
What’s the point of having a time slot on the ticket when it means nothing in practice? Four hours just to take an elevator, and another hour to come back down. Pathetic. While Dubai has created world-class attractions, they've ruined the charm through mismanagement. Traffic is chaotic, many shops don’t provide VAT bills, and there are no proper queues at attractions. Over-issuing tickets is common. The desert safari has tarnished the experience. The food quality is poor; it’s better not to serve anything at all. (Please don’t treat tourists like cattle). Dubai still lacks the customer service and management that other countries have achieved. It has a long way to go. I still suggest avoiding the elevator; enjoy the building from the outside in the evening with the light and sound show, along with the fountain show. The observation decks can be skipped; instead, spend that money on nice restaurants with a view of the tower.
Shocking customer service. Purchased tickets as a special treat for family, including a young child. We waited over two hours and had to endure a long wait just to reach the restroom. Eventually, they informed us that a lift was out of service. The little one had enough and left before ever getting in a lift. Don’t risk this unless you enjoy standing in line for hours.
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