Review Time
Had gas pipes fixed in our Road Anderson Close Brilliant lads very polite cheery guys great job working non stop kept everything clean during this bad weather When finished all better than the pavements were Must be good manages very well trained guys Wish other companies were as good 😊
Cadent pay no attention to HSE government guidelines that recommends a minimum depth of 375mm for a service gas pipe in a private garden Unfortunately we encountered a gas pipe that had only been buried at 170mm not even the depth of a spade (Cadent engineer photograph proving this) So does this mean Cadent can bury a gas pipe as whatever depth they want ?? It would appear so However they have extremely sharp practice and have pursued us for £1000 in the repair of the gas pipe SHOCKING
Completed gas works on our estate to replace old pipework. I would advise anyone having this done to take detailed photos throughout their house beforehand and upon completion of the works at your property, to check that no damage has occurred.They will come around a few days later and ask if everything went OK but if you find a fault after this point it will be too late... So check and double check !Our house was left with cracked internal walls in multiple places at a cost of hundreds if not thousands to repair properly, their operations manager will then say they could not possibly have caused this damage and you will be told they have closed their investigation and you will need to claim on your home insurance. I would imagine this can occur, not just when the pipe to your gas meter is replaced, but when they do the main line a few days later... The operations manager obviously was not in the house at the time, so missed the vibrations running through the street as this part was being carried out. I will do my civic duty to ensure that residents having this work carried out nearby are informed of these risks and to check themselves, as no one should be put through this trauma !
Unbelievable, Cadent Gas a Bunch of Professional Clowns don't even follow their own Code of Practice which requires them to Notify Property Owners in advance of any Planned Maintenance Works. Whilst away from my Property for 3 days Cadent turned up unannounced & without any notification and dug up the Concrete Drive Way and garden causing major damage . They left the area on the driveaway a mess with excavation leaching and turning driveway into a mud bath and slip hazard. Grassed Lawn also turned into a mud bath due to Heavy vehicles reversing. Cadent Gas don't give a monkeys about customer service and the Energy Ombudsman is in cahoots with these clowns.Update: 13/01/25: I have today been informed someone slipped on my driveway and ended up hurting themselves so can look forward to a bloody injury claim, thanks a lot Cadent. This matter has been passed onto solicitors.
Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the space of two days. Today more came and filled in the holes that were left. Accurate and fast work. Absolutely amazing. Thank you
I contacted Cadent over an issue with shale and they got back to me almost by return. An engineer came the next working day, Matthew Mulley did a quick check and carried out a service to my meter. He was knowledgeable and friendly. First class.
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