Review Time
I have called Cadent 3 times to complain about workers idling in their vans for very long periods of time outside my house (up to 90 minutes, typically starting at around 6am). Each time, the company has sent someone to knock on my door and tell me they will deal with it - but the workers keep idling on the street, causing noise and air pollution.
Had a visit from lee downie today , made me feel very safe and gave me some great advice. Reassuring me the whole time that there was not a gas leak and done all the correct checks, worn shoe protectors while in my home, also Reassuring me that even though I didnt have a gas leak was better safe than sorry and to always call if any doubts 10/10 !
Presently replacing pipes CH43Ahead of their arrival we were supplied with a leaflet of what to expect.None of the promises were adhered to (2 days written notice when access required - only happened once note through the door 12 hours before and they failed to turn up, the rest of the time they knocked in the hope that you were in).Total lack of courtesy to residents, walking mud in, holding conversations with each other after you had answered the door and expecting you to stand there until you were ready.Leaflets indicate that they expect you to take holidays to ensure they can access your property!When they say they will return in 15 mins, - add a few hours.A very young team of employees from the north easr - lacking a mature team leader.no professional pride whatsoever,
I called Cadent after thinking I could smell gas in my property. Andy arrived within the hour — in the very early hours of the morning — and immediately put me at ease. He introduced himself clearly, checked the house, neighbouring properties, and the gas meter thoroughly — twice — before leaving.Andy took real care to explain everything, offered great recommendations for carbon monoxide alarms, and reassured me that I was safe. His professionalism, calm manner, and genuine concern made a stressful situation so much easier.An absolute credit to the team — thank you, Andy!
I was left disappointed about the treatment I received from 27-29 October. I was told on 27 October that my gas would be turned off on 28 October for a few hours in the afternoon - someone would have to come into the house to turn it back on. I ensured I was available however nothing happened. I had to go out on the afternoon of 29 October- nothing happened during the morning - but I got home at 5.00 to find my gas had been turned off and all the workers had disappeared. I called the emergency number you provided and was told that all the engineers were busy on call outs in Staines/Slough - they would TRY and get to me. Was I supposed to go all night without gas?I am a vulnerable pensioner and I am horrified that this was allowed to happen - and probably happens often - surely one worker should have been left on duty - it was only 5.00? Sent from my iPhone
Cadent are a mixed experience. They replaced the pipes and moved our meter outside. The senior supervising team seemed good. Provided free heaters and hot plates so we weren't without heat or cooking means during works.The guys on the ground not as good. Always trying to trick us into agreeing to do the work in a way that was easier for them rather than how it would be better for us. And the way they jack hammered the concrete patterened driveway unnecessarily was shockingly sloppy. Threw away the bolt ground locking parts and also the vibrations on pavement shifted a portion of our front out driveway, sinking it a little due to the weight of our parked car on it and opening the expansion joint seals. Denied responsibility so I will end up fixing it myself best I can. Cracked the perimeter wall mortar too. So pretty poor experience really.Update: Also discovere dthey had damage two of the front garden trees with their grapple truck and hid the damage so it looked like the branches had just been pulled out. Absolite joke of a company. and they didnt fix the driveway they damaged or even pay for the new sealant for the dislodged joints silicone.
Who on earth can forgive a gas company that forgets to reconnect a whole row of houses. Disconnected very early on a Saturday morning and then everyone goes home and leaves 5 households with no gas. Elderly, disabled people. Outrageous behaviour. Totally Unforgivable. No I am not happy.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
