Review Time
Very unprofessional company with very rude employees. Also very poor customer response to complaints, dismissing complaint without any real investigation or explanation! Extremely rude, discriminatory and aggressive Cadent employee entered my property without identifying himself or providing any kind of ID when requested to do so! He was extremely rude throughout the time he was in my property for no reason whatsoever, muttering and making comments as he walked through the house with no provocation or any conversation. Had to be asked to leave property as refused to simply move a couple of items to access meter! After this he was asked to leave the property as his behaviour was totally unprofessional/discriminatory in nature. He threatened to leave property without a gas supply as he was leaving and displayed aggressive/threatening behaviour when challenged as why he was behaving in that manner! Avoid this company at all costs and if you value your safety or sanity!
Shocking organisation rude aggressive behaviour poor communication lacked respect coming into my home. Be careful when they are in your area as the attitude is very much couldn't care less about households, an approach based on a feeling that they feel untouchable UPDATE - Already in contact with your customer care team (Eastern) sent them video of the damage to my carpet and raised a formal complaint, unsurprising no further update
I called Cadent Gas Services as I could smell gas in my house after being away for a few days. The call handler gave me all the advise; like opening doors and windows and not turning lights on etc to keep us safe.They promptly sent out their engineers who identified a gas leak under my floor, the pipes serviced a fire and cooker, both no longer in use and pipes had been capped. To my relief, they were able stop the gas going into the old, disused pipes by capping at source and inserting new pipe to the boiler. I had visions of 2 of my floors being dug up! Fortunately, they also found 2 leaks in a pipe under my boiler, they didn't have the correct pipe to fix this, but this is covered under my boiler servicing. They advised me to leave the gas switched off and ring my gas supplier, who came the next morning and all was resolved.I am very grateful to both engineers, they were very professional, friendly,and helpful, communicating at every stage which I found very helpful at a stressful time. Thank you.
After having my boiler serviced the engineer from Bosch raised concerns about the gas meter location. He contacted Cadent.They responded within an hour and said everything was ok but did change the gas shut of valve.Not turning off in the right position. Cadent engineer very polite and professional and explained everything to us.
Lovely experience. Called the National Gas line with a suspected gas leak. All instructions and guidance were very clear and in the interest of looking after those in the home (pets included!). From the first call, everyone was kind, proactive and provided top notch service. The engineer showed up within an hour, and was able to quickly identify and solve the leak which was indeed there. He explained everything clearly and spent the time to make sure I was aware of what he was doing. All the while he was considerate of keeping the space clean, getting the job done quickly and our safety. For an experience that could have been traumatizing, this was wonderful attention to care and customers. Thank you Cadent Gas!
Following my report of a smell of gas, the engineer came promptly and quickly identified the source of the leak.He replaced the faulty main isolation valve on the meter with a new updated one.He tested for other possible leaks.The engineer was polite, friendly and competent. There was no charge for this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
halegroves.com
abacusfx.com
europcar.ie
uk.elegoo.com
thehomebroker.co.uk
www.starbrite.com
jokery.com
mannawealthmanagement.com
led-tv-shop.com
tandem.net
