Review Time
Fast response after reported gas smell. Engineer Mark Bennett was very understanding of the elderley customer's needs and entered him on register for future visits. Job completed on same day leaving Mr Shenton confident he was safe and very happy that the job was done well.
From the initial call to National Grid to report the smell of gas inside our home, to the Cadent engineer attending, identifying the source of the leak and fitting a new meter, it took less than 2 hours to resolve. Jake was lovely, friendly, professional and explained the issue was a gas leak at the meter, explained what he would do to resolve and the next steps for me to report to our supplier. The service and your employees are a real credit to you. It is a scary and worrying situation to be in, having a gas leak inside your home but it was handled with care and urgency.
An engineer named Danny attended my emergency call out this evening. He arrived within an hour, was very polite and very proficient testing for leaks. He ensured all gas appliances were reconnected and working before he left and his explanation of the issue was reassuring. I don't normally write reviews but this guy really impressed my wife and me and deserves to get credit for the excellent service he provided.
"We put our customers at the heart of everything we do""altering the position of gas meters and pipes can be a completely alien concept to many homeowners, but it doesn’t have to become a stressful event. Cadent are committed to helping this work go ahead as smoothly and easily as possible. We pride ourselves on offering first-rate customer service"Didnt realise bullying was per of the First Rate Service There is new pipework being laid in my road and as part of that work, they need to lay new access pipes to my property and they want to relocate the meter. They wanted to mole the new pipe in and we agreed the works plan. No problem - the work has to be done and everything was agreed. I asked for a letter confirming show me what they are responsible for etc and if they damage my property etc. No letter. No surprise there then! But today, purely by chance of us discussing giving me reasonable acess to my drive (could barely get s tiny car on there with them not providing the necessary ramps etc) it turns out the supervisor has changed our agreed plan saying that they only do the cheapest works and now he will decide where the meter goes and it will go in a spot that we have not agreed, and is both unsightly from the front of the house and would restric access to the side gate and back garden.When I said that is not what we agreed and not acceptable, I was told that they are going to cut my gas off unless I agree to his decision. I asked if he would accept this treatement on his property, he refused to answer - saying we only do what is the cheapest option - with GAS PIPES! BTW - we are talking about moving the meter 1 metre as planned, which is about one meter from where they want to restrict access to my side gate/ginnel for garden access, bins etc
I had a someone from this company came to me as thay needed cut gas of as there was a leak. Thay offered me 30 food vouchers and I thought that was good. . That was a very nice a kind thing to do I’ve said I’d pass it over to help other ppl . And it ended up 60 thay gave me so thank you very much
British Gas called Cadent in June who said they needed to move a box from under a side porch that has been there 40 years and was fitted there by British Gas but was dangerous.I’m a pensioner and they waited to send me a letter in December saying they will cut me off 6 days before Christmas giving me a bill for £700, nice enough to say I have no choice and can pay monthly £30 a month out my pension no choice at all. Disgusting service to a pensioner
Cadent came this morning to cut off the gas supply to an empty property next door. They cut off our gas supply, spent hours banging around in our property and left us without gas until an engineer could come to purge the system. Then they went to thw wrong address and cancelled job. After 1 hour on phone, promised to come within 4 hours, then cancelled again. We are two over 60’s who have had no heating or hot water all day and been stressed all day. This wasnt even for our property and we have been treated DISGRACEFULLY. Claim for compensation has been made. DO NOT TRUST CADENT.
The man who came out to my house was absolutely amazing, he went above and beyond what he was there to do, and helped me to get my boiler working even though he was there for the gas!! I live on in Burslem, and he is truly a credit to the company. Thankyou so very much
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