Review Time
I ordered an alarm for my father who had become at risk of falls, unfortunately shortly after this he could no longer stay at home and had to go to a care home for urgent respite. I contacted CareLink and explained to them that we no longer needed the equipment and that it was still in the box it was delivered in having only just arrived the day before he went into a care home, they wanted to charge us for a key safe that was unopened and still inside the parcel. They agreed not to do that as it was still intact but still charged us £45 for admin. Just to be clear, the parcel had arrived but had never been opened. It should have been a simple thing to be able to return this one day later. To charge us £45 for that privilege and to try to charge us a further. £30 for key safe is not a good service. Strangely, they also asked us to consider if we knew anyone else who would want a falls alarm before we sent it back?!
Care link identified a potential problem and dealt with it expeditiously, replacing equipment that could have been compromised immediately. I was very impressed particularly as I live at a distance from where the alarm is being used.
The Carelink system appears to be have taken over by some large organisation so that pressing the emergency button now connects the wearer with a central base which has to forward the call to a local unit. This results in a significant delay in any response.
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For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life.
Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.See more
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