Review Time
Reply to the emergency button call has been excellent, I did have a slight problem when changing my standard equipment to digital. The lady on the telephone did not explain the situation correctly, I was not told that the annual premium would increase from £159 to £290 a year. She also stated that the £40 I paid for the new system would be deducted from my next years premium. Not true. I have spoken to your office regarding this matter and it has been dealt with in a very satisfactory manner. I have complete faith in your company that is why I have given it 5 stars. Thank you.
Many things. Your website is misleading - it talks of weekly plan when in effect t it’s quarterly. The message on change over to digital by customer service was confused - one person telling me by feb 25 so I’d have to change anyway! ( He was also unhelpful re explanations given payment didn’t match website. Second customer service person more helpful saying not really know when switch over to digital. However whilst saying if have WiFi ok, didn’t mention if you have probs with mobile signal. Set up instructions in box were poor as did not say what to do if no mobile signal or even that you can use WiFi. The alarm box did not pair well with WiFi until eventually tech people reset the box. The instructional email and customer service said Carelink24 service available 1 hr after customer form completed but was not available to customer service 48hrs after completion!! This is really poor as if a fall would not know emergency contacts. I only knew because we had set up problems. So service really poor. I am not impressed
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For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life.
Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.See more
