Review Time
Ordered 19th thinking it was coming from a UK base as website UK and address in London. Turns out it comes from Micks garage in Ireland. Except it hasn't arrived 06th and tracking shows it in Dublin. This is UK address is very misleading and the company has no phone number and no replies to emails. Can't review the product as I haven't got it and will have to buy elsewhere as I need it on 9th.
I have had a great experience with Car Racks, ordering was easy and the bike rack arrived quickly and in great condition. It was good value for money and would definitely head back to Car Racks for anything I additional need to do with my bike rack.
Ordered roof bars on 9/12 via carracksStay away from this company! Ordered roof bars on 9/12 via Carracks. Micksgarage sends an mail to say their delivery company, AN post, has delays. Took me a long search to find out who is doing what. I had to prompt to obtain a tracking number, which was not provided at purchase. Updates stop at 17/12 and restart few days later. On 24/12, using the the tracking number on AN post website, I read that the item was not picked up in time (by whom?) at an address in Fareham, England, and returned to sender! It was logged at 1:31Am. The same tracking number on Micksgarage website says delivery attempted, nothing else, logged at 1:31Am! Needless to say, I received no notice of delivery, No information at all, No package, no slip recording the visit. I wrote to Micksgarage, received another automated message. I have no idea where the roof bars are, when they'll come if they do, and no communication from Micksgarage, AN post or anyone else. Carracks/Micksgarage (who knows?), which 'omits' to say is placed in Europe but claims UK residence, proudly boasts 2-3 days delivery from dispatch. clearly not. Others here have said, be patient, it takes time but then everything in in the box. I think that receiving what you have paid for is not a great success is the bare minimum. But I want to be able to make a decision as informed as I need to be, had I ordered the bars from an actual UK based company I would have them here already. The website has misled on provenance and timing, the company is not replying other than automated messages and my bars which I ordered more than two weeks before my trip are nowhere in sight. This is a mess, and I am being generous.
Ordered a paddleboard , it arrived a little behind the 2-3 days but not too late considering it was Christmas time so I expected delays. I had no update to track delivery from the delivery company but this isn’t something Car Racks can control. I did get an email saying it was going through customs and to expect a charge but I didn't get a charge and later found out this is an automatic email sent from the parcel company. The item is great and exactly as described. Great value for money. Thank you
I ordered roof bars and few weeks ago and have still not received them, they dont have a contact number just an email address which you dont get a reply from and a tracking number that takes you to micks garage and shows my order hasn't moved since the 23rd December. Will now ask my bank to now get involved as I believe these guys are just a con!!! Please avoid!!!! And buy from somewhere else.
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.
Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.See more
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