Review Time
Placed an order with this company as their prices were great but after about a week I hadnt heard anything. That was when I started to google and came across the trustpilot reviews. At that point my only consolation was that I had paid directly with credit card and the order value was more that £100. However, i needn't have worried, as the item turned up in good condition with everything complete. Can't say I am impressed by their communication or the speed of delivery (having paid for fast delivery) but they have supplied what appears a decent quality product for a very good price.
NOT A SCAM COMPANY, BUT NOT WHAT I WOULD CALL A SMOOTH PURCHASE.My Roof Rack arrived today, well packaged and all in order. It was supposed to be a next day delivery, but given that it came from Ireland I can now understand the delay. I know many people have had a negative experience, so if like me, you are reading negative reviews post purchase I will provide a ray of hope. 1) CarRacks.co.uk is in fact Micks Garage, based in Ireland, they process the order and facilitate shipping to the UK through AnPost (Irish postal service) who pass it onto Parcelforce once in the UK. Once you've placed your order, forget about Car Racks, the website is a vessel for putting orders through to Mick's Garage.2) They apparently have no automated system for updating you on dispatch / shipping, so you will have to contact Mick's Garage (MG) via the contact request service on their website and provide your order number to get tracking information. 3) My contact requests were answered, however the responses from MG were consistently sent to my Junk or Promotions email inbox - so check there if you are awaiting a response.4) Andrew at MG was particularly helpful and even chased my order out of the warehouse to ensure it arrived on time. Still, it is disappointing that there is NO contact telephone number through which you can speak to a Customer Service advisor. 5) If you request a tracking number, you will be passed a number for AnPost, you can track the order to the border on their website with ease. Once in the UK it will remain under that tracking number, which you will be able to use on the Parcel Force (PF) website once the parcel has been accepted onto their system. 6) Your actual delivery reference with PF will change on the delivery day, and they will likely send it to you by text. All in all, product as described but not in the time frame i was expecting. Please don't order from them if you need your order in a hurry, but if you can afford to wait it will arrive. Keep calm and carry on is the mantra, purchase to delivery took 8 days. I hope this helps!
Ordered car racks and selected standard delivery 4-5 days. I then discovered later on a lot of online hate and poor reviews so I had a small panic to myself. I contacted CarRacks and Mikesgarage who took the Paypal payment. By the time I had a response, the racks had been delivered. All now fitted and I did get a response from Mikesgarage to say the order had been fulfilled. I know there are some very poor reviews but I can only go on the experience I had personally.
Ordered roof bars late ( 7pm)14th April, delivered 10am 22nd April. And that following long bank holiday Easter weekend. Well packaged and goods as described. Noted the negative reviews on Trust pilot, but that certainly wasn't my experience.
I placed an order for a bike rack with Carracks.co.uk priority 1-2 day delivery. I realised I’d ordered the wrong one so immediately tried to contact them (within 3 min) to cancel. The phone number is fake, they did not reply to my emails until PayPal got involved - on the day of their deadline, along with a text to say it was out for delivery! The email from MicksGarage said I could return it upon delivery for a refund. What a waste of time! Had they just followed my instruction to cancel the order in the first place which they had plenty of time to do (but they don’t check their emails regularly) it would have saved a lot of hassle on both sides. Thankfully no one was home to accept the order when it arrived 2 weeks later, no card was left so I had to call Parcelforce to make sure it was returned to sender. I then got a refund. Had I not used PayPal I suspect it would be a different story.It’s no way to operate a business. I’d recommend anyone to avoid and use The Roof Box company who have been amazing, I ordered my roof bars and box from them and the items have arrived hassle free, on time and have replied to any queries promptly.
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
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