Review Time
Run away! This is by far the worst bank I have ever dealt with. Nothing works, nothing is possible even talking to your account manager. If you sign for this bank you will end up spending 5 hours on the phone with them weekly and will end up making the same decision I am : switch somewhere else.
Nothing but issues since they switched from HSBC, I need to do a simple task of depositing money - very basic requirement - and I've been to 4 ccf branches and they have no machines and no date for when they do!!! It's quite outrageous. Needless to say I'll be moving to another bank within the next day or 2!
Connecting online for the first time with CCF, after being with HSBC, was impossible, no SMS was received to initiate the first connection. A long call was necessary to a service number. Connection was only possible by receiving a bot call, in French, with a code. Initial connection achieved.......but not repeated. Now back to square one, no SMS, no access a bot call with a new code number. Looks like another long phonecall is necessary.
Since the sale of HSBC to this bank there are many irritations. We have other HSBC accounts and easy transfers etc- no more! This all happened at the time of a sale of a French property and getting access to our money from the UK is ridiculously difficult- especially as the customer service is so poor and phone contact so expensive (lots of time spent on hold). We spent a fortune arranging an appointment with an adviser which never happened and then the account manager ( by messenger) said it wasn’t listed and could only give a date almost 2 weeks away. So frustrating and expensive to bank with.
As an HSBC transfer client to CCF, CCF has failed. After 3 months, it is impossible without dozens of calls, internal CCF messages and direct emails, to reach our designated banker. 6 weeks after excessive attempts, we finally had a rather chaotic meeting with our very pleasant personal banker, to set up our account and make modifications. 6 weeks further down the road after checking for changes/modifications, NONE of our account modifications/changes have been done. NONE WHATSOEVER. Perhaps CCF is overwhelmed by the massive influx of HSBC clients; or this is unplanned obstruction or I personally am unwelcome or our business is unwanted by CCF. or or or???? Whatever the issues with our own attempt to establish an account, did CCF's CEO NOT PLAN for this massive transfer? Simply astounding.
At the end of December, I noticed a debit of €1,500 that I haven't been able to identify. I went back to my advisor on January 8 to identify the source of the debit. His response was to tell me that I had to look into it on my own, that he couldn't see any more details than those I had in the application and that there was nothing he could do.In the case of a SEPA direct debit, the bank should normally have traceability information, in particular the creditor's contact details.This is a serious breach of the bank's obligations towards its customer.I'm not the only one to complain about the way the CCF works, which I'm not sure is a good thing.
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