Review Time
I was loving chanced at first. I had no problems up until yesterday. It and I have made several redemptions that were instant. Yesterday, however, I tried to do an instant redemption to the same card that I always use which is also the same card that I used to purchase sweeps coins And they put it on a review and told me I could expect my money within about 24 hours or less. It has been over 24 hours now and I have yet to receive anything or any update. Customer service is extremely slow to message back and I am unfortunately pushing towards being done with them if I don't get my money very very soon. I was loving them. At first I thought Chance was one of the best sites I played on. But this right here shows me something different. They have no reason to be reviewing my redemption for any reason. There's no fraud or no fake accounts or anything. It is all mine.
It is one of the few sweeps casinos that has blackjack games that actually seem fair, and a great selection of slots. Only reason im giving 4 instead of 5 stars is their recent chsnge in redemption. It used to be instant, now it takes a day or 2.
Sadly I can't do any less than 1 star.i recently redeemed $100 and chose instant redemption for a payment method I have previously redeemed to with no issues. This time around it's going through "verification" which has been 3 days now and not even remotely instant when I ask customer support regarding the matter they just say thank you for your patience and it's under verification review. I am sad about how little information I have received regarding a time frame. This is complete bull crud considering I've already been verified previously
Why do they state instant redemption when it’s been over 24 hours and I still haven’t received my money? Customer service is only responding with templated responses and not even answering the questions I’m asking. Used to love chanced and how fast the redemption process was. Now it’s just a headache everytime you try to redeem.
UPDATE: I did finally get my redemption after 48 hours of waiting; however, I was never told why they were even Reviewing the redemption or me to begin with. Chanced used to be very efficient with their redemptions, quick within minutes. A heads up letting customers know their redemption times have changed beforehand would have been nice. My excitement of finally winning was quickly questionable when getting a message, this is being reviewed, rather than it has been processed.UPDATE: DO NOT PLAY HERE! I'm trying to get my $400 redemption, they said it's in Review will receive in about 24 hours. NOW it's been way past 24 hours, when I send them an email it gets returned back to me as undeliverable. I have not be able to get ahold of a REAL agent thru their chat line, it's ALWAYS a robot, saying the same things.Chanced has become rediculous! I used to Love playing here, BUT they go from having to play 3x playthrough on everything that sometimes took several deposits and several days to meet THEIR goals, however, they paid immediately within minutes onto my card, so dealt with it. NOW they went to 1x playthrough and ARE NOT paying immediately, they say within 24 hours under REVIEW. Under REVIEW why, because I finally won something worth cashing out? Furthermore, their phone picture verification IS NOT sending the link to my phone, so I'm having to use my computer for verification. I'm sick and tired of them constantly changing how they do things. One day it's this and the next day it's that, and never gets better. Their RTP has went out the window, ever since they got rid of Pragmatic games, so basically all social casinos RTP is terrible, because none of them have Pragmatic games anymore! Their daily and weekly bonuses have went from .50 to .10 daily, and their weekly bonuses have went from $13 to $3. It's like just stick with what works and makes the CUSTOMERS happy!!!
Im going to put it like this, im 40 years old and have been gambling on different online sites and casinoes since i was 25 yrs old, and chanced . Com is hands down the best overall casino in every aspect of a casino! They are the only casino i would have 5 ⭐️ OUT OF 5 ⭐️!!!!! I never take the time to write reviews bu i am now cause i want people to experience what i have.
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