Review Time
I used to love chanced. Until the last 3 months. 3 different promotions that they have refused to honor, (about $1000 sc they are screwing me out of). Along with the instant redemption being not instant anymore. Oh and the daily bonus used to be a dollar but now it’s 10¢. Oh and my played sweeps coins is about 900,000. To become platinum level 2 the requirement is 1 million. So why is my progress % bar only at 70%?! That isn’t even including the 10 billion gc I’ve played. (Which would make me 100%.) I’ve asked support for over a month, and none of them can answer me.
Didn't recieve a promotion that I purchased. Cool no issue ill chat with their live support. 1 hour wait? Okay np. Finally I let Klay know what happened. He tells me I must be incompetent and purchased the wrong one. Uhh no... okay I sent him the proof of me buying the correct one. Nothing. I waited 2 hours no reply. I can't get another rep because Klay never closed our chat. I check the forums and NOBODY got the promotional free spins. Okay things happen sure and maybe they will make it right for all of us BUT the way they are telling everyone that WE are wrong or just ignoring some of us (I've talked to 5 other people with the same issue) makes me not trust this site. I hope they either refund or give me the promotional fs on principle as it was only 1 dollar. But I wasted hours because I don't like being tricked. If they do I'll come back and change this rating but for a site you put a lot of trust into, giving your personal information, this is not a good look. Be careful everyone
Lie number 1: They offer “Instant” redemptions to your debit card yet the redemptions aren’t instant. Lie number 2: You get an email saying your redemption is under a 24 hour review and you will receive it within 24 hours. I have been waiting 48 hours for a $300 redemption and the customer service is ridiculously unhelpful. All you will get with customer service is canned responses and no real information.
Chanced.com is one of the best online casinos and I enjoy playing, but I’m a little confused with their new instant redemption: “ IT IS NOT INSTANT ANYMORE, THAT SHOULD BE TAKEN OFF THE SITE IF NOT ABLE TO HONOR WHAT IT STATES “INSTANT”……Sorry chanced.com but your new redemption is not it.
I was loving chanced at first. I had no problems up until yesterday. It and I have made several redemptions that were instant. Yesterday, however, I tried to do an instant redemption to the same card that I always use which is also the same card that I used to purchase sweeps coins And they put it on a review and told me I could expect my money within about 24 hours or less. It has been over 24 hours now and I have yet to receive anything or any update. Customer service is extremely slow to message back and I am unfortunately pushing towards being done with them if I don't get my money very very soon. I was loving them. At first I thought Chance was one of the best sites I played on. But this right here shows me something different. They have no reason to be reviewing my redemption for any reason. There's no fraud or no fake accounts or anything. It is all mine.
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