charcol.co.uk

4.9
4.9 Based on 217 reviews

John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing i...

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Average Rating

4.9

/
5

217 Reviews

5 Star
96%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
3%

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Review Time

Sarah
Ryan was great

Ryan was great, couldn’t have done more for us

5
Date of experience: Sep 30, 2025
Noel Broadbent
Have liaised with Alvin over the last 2…

Have liaised with Alvin over the last 2 years to check out mortgage options and he has been very patient. As I was ready to proceed he again provided all the options and made the process as painless as possible . Fiona then took over and the comms have been excellent . Highly recommend JC !!

5
Date of experience: Sep 30, 2025
Tiffanny Mollison
Wouldn’t use anyone else.

I used broker Penny Ives back in 2018 and 2021. I am currently going through the purchase process again and have of course come back to Penny for another mortgage. Penny is the most efficient and knowledgeable mortgage adviser and I wouldn’t use anyone else. Penny goes above and beyond within her role. Thank you so much for your help!

5
Date of experience: Sep 30, 2025
Philip Wilson
Fiona and Sarah

Fiona, Sarah and the team were amazing! I can't thank them enough for all the help and support.Thank you so much.

5
Date of experience: Sep 29, 2025
Natalie Haigh
Ed from John Charcol

Ed from John Charcol was so supportive and no question was too silly.He took the time to go through all the options and gave me time to make my decision.I would recommend him and his advice to all looking for a mortgage broker

5
Date of experience: Sep 26, 2025
Marina
Latest re-mortgage

I have been dealing with Andrew N. for a long time and he is always very reactive and find the best deal available in the market. Plus their fees are very competitive. Strongly reccomend!

5
Date of experience: Sep 26, 2025
Andy Horton
Professional service

Professional service, straightforward application, stress free process all with a friendly approach….My situation wasn’t straightforward so I thought it was going to be a problem for me to get a mortgage and buy my dream home. I was recommended John Charcol and when I rang I was connected to Rob who did an outstanding job to not only find a mortgage for the amount I needed but also with an excellent rate, he also amended the application when the BOE reduced the rate which meant my payments went even lower! Brilliant!Once Rob had sourced the product and completed the application he passed my case over to Louise, again super friendly and professional, she ensured I was updated along the way, answered my daft questions and ensure the offer landed in my solicitors possession within a matter of day! Outstanding!People say moving house is one of the most stressful things you’ll ever do, take my word for it if you use these guys you won’t even notice it’s happening!

5
Date of experience: Sep 25, 2025
Shornne Chown
Couldn't recommend enough, took away my stress

Couldn't recommend enough! Daniel has been amazing! As someone who is a first time buyer and not sure of the terminology and language commonly used when applying for a mortgage, Daniel made sure i was knowledgeable and comfortable before applying for my mortgage. As my sale took so long, my mortgage offer expired, which at first worried me sick, but Daniel managed to sort everything smoothly and stress free!Buying my property was very stressful at times, except anything mortgage related! I knew i could call or message Daniel and the team and would get a reply within a few hours (if that!)Something i hadn't thought of was my life insurance, but Daniel talked me though what was best and found a policy that is suited for me.Overall a massive thumbs up from me!

5
Date of experience: Sep 24, 2025
Katherine Williams
Outstanding Support from Start to Finish

I can’t recommend the team at John Charcoal highly enough. From my very first call with Indrit, I felt genuinely listened to. He took the time to understand my circumstances, explained my options clearly, and found me a mortgage that was exactly what I needed.Alexa was amazing throughout the application process, always keeping me updated and never giving up when obstacles cropped up. Her persistence and determination made all the difference.The whole experience felt supportive, professional, and stress-free. I wouldn’t hesitate to use John Charcoal again and I recommend them to anyone looking for a mortgage.

5
Date of experience: Sep 22, 2025
Feryal Ferhad
Sundeep Rawat - Mortgage broker

I had the pleasure of working with Sundeep Rawat at John Charcol, and I cannot recommend him highly enough. He successfully secured two re-mortgages for me at the same time, a process that at times was daunting, but with Sundeep’s expertise it was seamless.Sundeep is extremely experienced and knowledgeable, and it really shows in the way he navigates complex situations with ease. Beyond his technical skills, he is kind, understanding, and unwavering in his support. He is a consummate professional who conducts his work with the highest level of ethics and integrity — qualities that are rare and invaluable in a broker.If you’re looking for someone you can trust completely, Sundeep is a broker who will not let you down. I would not hesitate to use his services again and will certainly recommend him to friends and family.

5
Date of experience: Sep 22, 2025

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Business Details

  • John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.

  • language https://www.charcol.co.uk

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