charcol.co.uk

4.9
4.9 Based on 217 reviews

John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing i...

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Average Rating

4.9

/
5

217 Reviews

5 Star
96%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
3%

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Review Time

Annie
Georgia understood my needs and tried…

Georgia understood my needs and tried her hardest to cater for them not insisting of doing something she thought was best. She suggested it but understood what I wanted instead and did not condescend me

5
Date of experience: Jul 01, 2025
MH22
First class service

I had used John Charcol for taking out my initial mortgage and they were my first port of call for remortgaging. The experience was seamless and easy, with a clear check of all available options, with an explanation of the pros and cons of changing lender. Extremely grateful to Shaahid, Zerena and the team.

5
Date of experience: Jul 01, 2025
Georgia understood my needs and tried…

Georgia understood my needs and tried her hardest to cater for them not insisting of doing something she thought was best. She suggested it but understood what I wanted instead and did not condescend me

5
Date of experience: Jul 01, 2025
Liise5415
Daniel was the person who helped us…

Daniel was the person who helped us with our mortgage, as first time buyers we could get stuck on certain things, he always made sure we understood and helped us with any queries that we had, I would highly recommend. Thankyou again!!

5
Date of experience: Jun 26, 2025
Kierra Smith
Daniel was the person who helped us…

Daniel was the person who helped us with our mortgage, as first time buyers we could get stuck on certain things, he always made sure we understood and helped us with any queries that we had, I would highly recommend. Thankyou again!!

5
Date of experience: Jun 26, 2025
Pityoh79
Use another broker

Use another broker. John Charcol were dodgy in my experience.Doped me as a customer for no reason just as my offer was accepted. Withdrew mortgage offer which also affected my credit score. NO REASONS GIVEN.The recommended a conveyancer with was later suspended by SRA. So also got screwed with that. Nice one JC. Cheers for the stress, damage to credit score and now out of pocket as I had to get another solicitor to sort out the issues.XYZ Law also tried to charge me for services already paid for.The "Partner" at JC was a decent bloke, but they gave no shits about the customer. Just another number. Don't give your business to these kind of companies. I ended up with an independent broker which I found to be my saviour.

1
Date of experience: Jun 11, 2025
Marcie Bell
Use another broker

Use another broker. John Charcol were dodgy in my experience.Doped me as a customer for no reason just as my offer was accepted. Withdrew mortgage offer which also affected my credit score. NO REASONS GIVEN.The recommended a conveyancer with was later suspended by SRA. So also got screwed with that. Nice one JC. Cheers for the stress, damage to credit score and now out of pocket as I had to get another solicitor to sort out the issues.XYZ Law also tried to charge me for services already paid for.The "Partner" at JC was a decent bloke, but they gave no shits about the customer. Just another number. Don't give your business to these kind of companies. I ended up with an independent broker which I found to be my saviour.

1
Date of experience: Jun 11, 2025
Selma
Couldn't be happier. David Hanson Meg Jones both went…

David Hanson and Meg Jones both went above and beyond to help us find a mortgage ( we're newly retired). David and Meg were with us every step of the way, advising and reassuring. They then helped us through successful negotiations with knowledge, expertise and care. They were always available on the phone or via email.Without them we feel sure we wouldn't have got our mortgage across the line.We couldn't be happier.

5
Date of experience: May 31, 2025
Antonia Brooks
Couldn't be happier. David Hanson Meg Jones both went…

David Hanson and Meg Jones both went above and beyond to help us find a mortgage ( we're newly retired). David and Meg were with us every step of the way, advising and reassuring. They then helped us through successful negotiations with knowledge, expertise and care. They were always available on the phone or via email.Without them we feel sure we wouldn't have got our mortgage across the line.We couldn't be happier.

5
Date of experience: May 31, 2025
Wade Reed
From the moment that I instructed John…

From the moment that I instructed John Charcol,I knew that I was using an expert service.

5
Date of experience: May 30, 2025

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Business Details

  • John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.

  • language https://www.charcol.co.uk

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