charcol.co.uk

4.9
4.9 Based on 217 reviews

John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing i...

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Average Rating

4.9

/
5

217 Reviews

5 Star
96%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
3%

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Review Time

Customer
Care and diligence at John Charcol

Second time using John Charcol, once again a very thorough and pleasant experience. The care and diligence sets them above the rest. Special thanks to Fiona and Alvin for helping me with my second mortgage.

5
Date of experience: Oct 16, 2025
Expat mortgage - great service

I had to switch from a UK residential mortgage to an Expat mortgage as I now live overseas. Very glad I chose John Charcol to manage this as Oliver who managed to find me the deal was thorough and very helpful in application process and afterwards Jenny who managed all the legal/admin part afterwards was again helpful and professional throughout. Happy to use them in future.

5
Date of experience: Oct 15, 2025
customer
i had Heidi through John Charcol and…

i had Heidi through John Charcol and honestly as a first time buyer i could not recommend enough! she was so cooperative, always there if i needed help or had any questions and made sure to explain everything in so much depth if i was unsure and a extreme pleasure to go through the process for the first time with her by my side! 10/10 thanks so much Heidi xx

5
Date of experience: Oct 15, 2025
EMMA WILSON
Easy mortgage renewal

A really smooth mortgage renewal from John Charcol. Jess understood our needs and ensured we were on the best deal. We were kept informed at every stage. We will definitely use John Charcol again.

5
Date of experience: Oct 10, 2025
Sarah Campbell
Happy Customer

This was our first mortgage and I am so happy we went with John Charcoal. Thanks to our advisor Dan Watkins, the experience was a smooth and positive one. Dan, and his assistant Hollie, were professional, responsive and moved things along quickly and efficiently. We wouldn't hesitate recommend them. Thank you, Dan and the team at John Charcoal.

5
Date of experience: Oct 10, 2025
moneesh balendra
Fantastic Support from Alvin and the Team

I wanted to leave a review for the excellent service I received from John Charcol when arranging my mortgage. Although my mortgage was completed back in October last year, I’ve been meaning to share my feedback as the experience was genuinely outstanding.A special thank you to Alvin Rajcoomar, who helped me secure my mortgage for the second time. Alvin was incredibly professional, knowledgeable, and supportive throughout the whole process. He made everything clear and straightforward, which really helped take the stress out of what can often be a complicated process.I’d also like to give a quick shout out to Fiona Allan for all of her support along the way. Her assistance and communication were greatly appreciated and made the whole experience even smoother.I would highly recommend John Charcol to anyone looking for mortgage advice, and I wouldn’t hesitate to recommend them to my friends and family. Thank you again to the team for such a great service.

5
Date of experience: Oct 10, 2025
Ashwin Balu
Andrew was great from start to finish

Andrew was great from start to finish. He made understanding the process very easy and was always quick to reply to queries, would highly recommend.

5
Date of experience: Oct 09, 2025
Tim Howard
Used Penny at John Charcol for the 3rd…

Used Penny at John Charcol for the 3rd time. As always she was amazing and really helpful. Thank you.

5
Date of experience: Oct 09, 2025
Adriana Stankova
Highly recommend

We did our mortgage with John Charcol 5 years ago. Now we did the remortgage. Jenny and Jessica are amazing. They made the all process so easy and smoothly. They are helpful, friendly, knowledgeable, very quick response to all questions. Big thank you! And definitely will use them for my next remortgage.

5
Date of experience: Oct 08, 2025
Rugiatu Mansaray Lewally
Georgia made it very clear from the…

Georgia made it very clear from the onset.She is always updating us about the interest rate and send us a review. She always replies to any correspondence at her earliest convenience. She is excellent at her job.

5
Date of experience: Oct 08, 2025

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Business Details

  • John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.

  • language https://www.charcol.co.uk

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