charcol.co.uk

4.9
4.9 Based on 217 reviews

John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing i...

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Average Rating

4.9

/
5

217 Reviews

5 Star
96%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
3%

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Customer
I cannot recommend Jakob Uttridge…

I cannot recommend Jakob Uttridge highly enough. He recently supported me through both a remortgage and a buy-to-let property, and the level of service I received was nothing short of outstanding. From the very beginning, Jakob took the time to clearly explain every step of the process in a way that made me feel both informed and confident. He never rushed me, always made sure I understood my options, and gave me honest, practical advice that truly felt tailored to my circumstances.What stood out most was Jakob’s professionalism combined with his personable approach. He was always at the other end of the phone when I needed clarification, no matter how big or small the question. Calls and emails were answered promptly, and I never felt like I was left in the dark. This kind of reliability made the whole experience seamless and stress-free, which is rare when dealing with complex financial matters.Jakob executed everything with precision and efficiency, ensuring deadlines were met without compromising on quality. His knowledge of the market and attention to detail gave me total peace of mind, and I always felt reassured that my case was in the very best hands.Beyond the technical expertise, what I really appreciated was Jakob’s approachable and supportive nature. He genuinely cared about getting the best outcome for me, and that personal touch made all the difference. The combination of his dedication, communication skills, and expertise made the process not only smooth but actually enjoyable.Thanks to Jakob, both the remortgage and the buy-to-let went through flawlessly, and I could not be happier with the results. If you are looking for someone who is professional, knowledgeable, responsive, and genuinely invested in your success, look no further than Jakob Uttridge. He is absolutely exceptional at what he does, and I will definitely be turning to him again in the future.

5
Date of experience: Sep 19, 2025
027krish
Professional, competent, driven!

My experience was fantastic - a word I rarely use with service providers. I was well informed throughout the process, and kept up to date. My contacts were knowledgeable, experienced, and pushed hard to get me the deal I needed. I have no notes or suggestions to improve, will use them exclusively from now on

5
Date of experience: Sep 19, 2025
Lindsay
Friendly and knowledgable service

We dealt with a really knowledgeable, helpful and responsive partner who was able to save us £1500 on our remortgage compared with the deal offered directly from our existing mortgage provider. His management of the process was smooth and hassle free. Would definitely highly recommend the service to friends and family.

5
Date of experience: Sep 18, 2025
Phil Budden
Sergio was a star

Sergio was a star! We completed on our mortgage mid-September, and Sergio was great, helping us from initial analysis of mortgage offers (given our complex circumstances) all the way through to the big day.

5
Date of experience: Sep 15, 2025
P J Mears
John Charcol…, solving the challenges other advisers can’t!

This was my first time using John Charcol and my adviser Ian Johnson gave me confidence right from the start. Always prompt and professional, he listened to my needs and was able to source a great residential remortgage deal. I honestly don’t think I would have got that elsewhere. As a result I am now working with Ian and his colleagues to refinance my BTL portfolio. Very highly recommended.

5
Date of experience: Sep 15, 2025
Mr   Constantin Raul Borbely
We would always recommend John Charcol…

We would always recommend John Charcol for being so effective and excellent service! Staff very friendly and polite, helpful, always prompt to answer all our queries. Thank all the team specially Jessica and Lily (brilliant ladies)!

5
Date of experience: Sep 15, 2025
Mark Putt
Getting a Mortgage

We started our journey of buying a house for the first time back in February, we contacted Georgia Holmes from Charcol to see about getting a mortgage as our situation was far from ideal, as we had only be back in the country just a few months after 16 years away. Georgia was amazing from start to finish keeping us well informed along the way, always at the end of the phone if we had any questions. We will definitely be contacting her when the time comes to remortgage in the future. All in all, we had a good experience with John Charcol and would recommend them if like us your finances are a bit complicated.

5
Date of experience: Sep 12, 2025
Christopher
Nicole was really quick and helpful at…

Nicole was really quick and helpful at re-fixing our mortgage and let me know when the rates were going to increase so that we could lock in the lower rate.

5
Date of experience: Sep 11, 2025
James Coe
Outstanding professional accurate…

Outstanding professional accurate service

5
Date of experience: Sep 09, 2025
Tyron Medley
Thank you

I would like to start by saying thank you to Molly for all her help, as she was really efficient through out the process. I would definitely recommend her, and if the opportunity comes up again will definitely reach out to you again. Thanks again.

5
Date of experience: Sep 05, 2025

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Business Details

  • John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.

  • language https://www.charcol.co.uk

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