charcol.co.uk

4.9
4.9 Based on 217 reviews

John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing i...

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Average Rating

4.9

/
5

217 Reviews

5 Star
96%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
3%

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CollectPlus Customer
Excellent advice & Support

We received excellent advice and support from Shaahid at Charcol in choosing our mortgage. Despite our slightly unusual circumstances and a last minute change everything proceeded very smoothly thanks to Shaahid and then Zerena.

5
Date of experience: Jan 06, 2026
Danny Nicholson
Rebecca Mckety was absolutely amazing…

Rebecca Mckety was absolutely amazing with getting the Mortage sorted for me she was very quick at responding and organising. I have used John Charcol before and would 100 percent be returning for my next property later in the year.

5
Date of experience: Jan 05, 2026
Lisa
Returning Client - Excellent Service

This is a return visit for us, we were so impressed with our initial experience two years ago. A very proactive team that supported us through a complex application process. Huge appreciation and special thanks to Nicole Leng for her prompt responses to our queries, reassurance, guidance and perseverance. Nicole represents John Charcol with the best intentions and we are so grateful to her for her commitment to us and our application. She made it very personal. Thank you!

5
Date of experience: Jan 05, 2026
Charlotte Reynolds
Penny is brilliant

We have gone to Penny multiple times now regarding our mortgage and she is always incredibly professional, knowledgable and helpful. She has given us some really valuable advice and we are very grateful. Thank you so much Penny x

5
Date of experience: Jan 05, 2026
Tom R
Great service and sensible advice

5
Date of experience: Jan 02, 2026
Hman
A great service with good communication.

5
Date of experience: Jan 02, 2026
Matt Dunstone
This is the second time that I have…

This is the second time that I have chosen Dan and Fiona at John Charcol to arrange my mortgage. They were available to answer all of the silly questions and also for making the late change so easy when the rate changed. I would highly recommend and I will be using them again.

5
Date of experience: Jan 02, 2026
Andrea Borghetto
Kristy Patel has been exceptional from…

Kristy Patel has been exceptional from start to finish. She provided clear guidance and consistent support, even though our case involved complex international aspects. Truly excellent work - thank you, Kristy!

5
Date of experience: Jan 01, 2026
Aneesa
Excellent

I had an excellent experience with John Charcoal especially with Molly Wilsden and couldn’t recommend her highly enough. As a first-time buyer purchasing my first house at quite a young age, the whole process felt daunting at times, but Molly made everything clear, manageable, and tried to minimise stress from start to finish.She was incredibly understanding of my work situation, especially as I work nights and wasn’t always available during typical working hours. Molly was always patient, flexible, and accommodating, making sure communication worked around my schedule.What really stood out was how thorough she was, she made sure everything was perfect at every stage and took the time to explain each step so I felt confident in every decision. The whole service was truly unfaultable, and I wouldn’t hesitate to recommend Molly to friends and family. Her professionalism, support, and genuine care made my first home-buying experience an extremely positive one.

5
Date of experience: Dec 19, 2025
Excellent experience

Excellent experience getting a mortgage with these guys as broker. Hannah Cassidy has been incredible. She went well over and above to find me the right product, navigating complex hurdles and being professional and acting as an advisor all the way. She honestly deserves a massive raise! Also shout out to Eniko for her quick and meticulous work too. Highly recommended all round.

5
Date of experience: Dec 19, 2025

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Business Details

  • John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.

  • language https://www.charcol.co.uk

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