charcol.co.uk

4.9
4.9 Based on 217 reviews

John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing i...

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Average Rating

4.9

/
5

217 Reviews

5 Star
96%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
3%

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Julie
An amazing experience as always

An amazing experience as always. Andrew is absolutely fantastic. He is always quick to respond and completes everything promptly. The whole process was seamless. We cannot thank Andrew enough for helping us and would not hesitate to recommend his services and the services of John Charcol in general for outstanding professionalism.

5
Date of experience: Jan 23, 2026
Martin
Outstanding support for a limited company mortgageervice throughout my limited…

Excellent service throughout my limited company mortgage purchase. Responsive, proactive, and clear at every stage. Exactly what you’d expect from a good mortgage broker. This will be part of a long-term relationship for all future purchases.

5
Date of experience: Jan 21, 2026
Karla Brooker
Great experience

Everyone I dealt with at John Charcol was helpful, professional and knowledgeable.

5
Date of experience: Jan 16, 2026
Tara
100% Recommend, don’t use anyone else!

I cannot recommend Christopher Cattell enough, he has been absolutely fantastic throughout the entire process. We had a lengthy challenge with a previous broker who was unable to help us to secure a mortgage on a tricky property and months were going by. We contacted Christopher and with his industry knowledge and pragmatism he secured us a mortgage at a better rate, all within 5 days from our initial conversation with him to getting the mortgage offer. He helped us stay calm and positive during an extremely stressful time and we cannot thank him enough. We’ve just moved into our new home, and we’re delighted with it, and with his services. 100% recommend!

5
Date of experience: Jan 16, 2026
C Parker
My experience with John Charcol…

I had been let down by my mortgage broker and was in a spot. My mortgage was tricky and not straightforward. In addition I was running out of time. I contact John Charcol and was put in contact with broker Mike Ritchie. From the off Mike was brilliant, understood the limitations and worked thoroughly and dutifully to get the deal we wanted. Additionally he gave great advice all the way through, communication was excellent. I hadn’t heard of John Charcol before and had been searching online desperately for a company with pedigree and good reviews. Honestly, I couldn’t be happier, John Charcol and broker Mike Ritchie were brilliant. I recommend them. (And I never leave recommendations!)

5
Date of experience: Jan 15, 2026
Joe S
Thank you Leanne!

John Charcol have been fantastic, and particularly Leanne Dewey, supporting us through several attempts to buy a property and finally getting us through to completion. Their support has been really valuable to us, and made the process so much easier overall. I'd recommend them without hesitation to anyone considering getting a broker to help them through.

5
Date of experience: Jan 13, 2026
Denise Torbet
Just had my mortgage completed

Just had my mortgage completed. Great company and made it all stress free. Including chasing solicitors to complete on time. Highly recommended

5
Date of experience: Jan 12, 2026
Louisa
Amazing experience

I had a great experience with John Charcoal as my mortgage broker. Alex was great, no question was silly, he was always happy to help and responded to everything very promptly. My purchase took a long time and he continued to monitor the market and get me a better deal when available! I would definitely use John Charcoal again!

5
Date of experience: Jan 07, 2026
CollectPlus Customer
Excellent advice & Support

We received excellent advice and support from Shaahid at Charcol in choosing our mortgage. Despite our slightly unusual circumstances and a last minute change everything proceeded very smoothly thanks to Shaahid and then Zerena.

5
Date of experience: Jan 06, 2026
A long, 11-year great experience

It's been a long, 11-year experience with Mr. Andrew Nicholson, who has provided us with several mortgages. He has been professional, very trustworthy, quite helpful, and considerate with our specific circumstances. I will continue having further business with him and would strongly recommend him.

5
Date of experience: Jan 06, 2026

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Business Details

  • John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.

  • language https://www.charcol.co.uk

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