Review Time
First time buyers here! We had the easiest time with John Charcol! Our advisor Penny made finding a mortgage that fit us super easily. When rejected by a lender, she reassured us and secured us a mortgage with a different lender and also updated us on interest changes and kept chasing people when we needed answers from other parties. Made the experience feel easy and doable.
Don't have a bad word to say about the team at JC. Went above and beyond what I expected a broker would from start to finish.All calls returned if not answered, emails replied to straight away. Constantly working in the background chasing a painfully slow solicitor on my behalf. A really appreciated service.
Williams was absolutely fantastic throughout the whole mortgage hunt and house buying process. We'd contacted JC a long time before buying and they were so helpful we decided to stay with them when we actually decided to buy. William found us a competitive mortgage and kept us updated on changes in rates as and when they occurred. Very responsive and helpful and really couldn't have asked more from him. Thank you!
I highly recommend Mike Ritchie at John Charcol.My Scottish holiday let remortgage was fairly complex, but Mike was personable, thorough and completely on top of everything from start to finish. He explained things clearly, was always responsive, and took a huge amount of stress out of the process.I felt confident throughout that he genuinely cared about securing the right outcome for me. I wouldn’t hesitate to recommend him, especially for more specialist property finance.
We had a really positive experience arranging our mortgage through John Charcol, and I want to say a big thank you to Rob and Chantelle for all their support.From the beginning they were helpful, clear and always quick to respond to questions. Buying a property can be stressful, especially with tight timelines, but they kept everything moving and regularly updated us. Whenever something needed chased with the lender, they handled it straight away.Their communication made a huge difference and helped us feel confident right through to completion.We truly appreciate all the hard work and would happily recommend John Charcol, Rob and Chantelle to anyone looking for mortgage advice.
The mortgage broker was excellent, taking a lot of trouble in finding a good mortgage for me. When things got difficult she supported and guided me through it. However, the conveyencing department of John Charcol was incompetent, first recommending a solicitor who didn't work with the recommended mortgage provider, and then another which delayed and didn't respond until a crucial repayment deadline was missed. John Charcol's conveyencing staff were useless in sorting this out, and reluctant to recompense me for my financial loss. Finally, proper recompense to me was agreed. Overall, a very bad experience.
We have been using Charcol since the company was formed and have always received excellent professional service. Jessica Childs, our nominated Partner for the past few years has always managed to find excellent deals for our non standard complex mortgage requirements.Emma Moores, our Client Relationship Manager for the remortgage just completed provided a superstar service managing the legal services provider and lender, keeping us informed throughout the process which put our minds at rest.We have recommended Charcol to friends and family who have also received excellent service.Thankyou.
We remortgaged recently and had been given an awful experience with our current mortgage provider, hence I contacted Charcol. We dealt with Georgjis who was absolutely amazing from the start. Listened to my concerns, spent lots of time explaining everything and found us a competitive deal within record time. Hassle and stress free. Thankyou Georgjis and Charcol!
This is the second time we have used Penny Ives for our mortgage/remortgage and we couldn’t be happier with the service we have received. Penny went over and above to get us what we needed on both occasions. Thank you so much for your help.
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John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.
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