Review Time
We just completed our latest remortgage with Charcol (the third or fourth time we've used their services) and, as always, the service has been professional, efficient, and friendly. Nicole was brilliant at helping us navigate the various legalities and ensuring we could change when better deals arose. Many thanks to Nicole and Charcol for taking the stress out of remortgaging and getting us another great deal.
Outstanding service from John Charcoal. We had been let down by another mortgage broker and Shaahid and Zerena were brilliant from start to finish with us. We have now successfully completed on the house. I would strongly recommend John Charcoal for their outstanding service and product range.
I approached them as a first time buyer and they helped me get a mortgage. Chris Allcock was great from start to finish - provided updates, took actions without being prompted and always kept me up to date. They also put me in touch with a conveyancer and with a life insurance consultant. All in all I'm very happy with their service.
I had the pleasure of being introduced to Susy Dalby at John Charcol late in 2025, and she was absolutely excellent in facilitating my re-mortgage alongside Chantelle Parker. Throughout what was an incredibly stressful time for me personally, given that this was the outcome of divorce proceedings and that my parents were becoming unwell, Susy was incredibly empathetic and understanding. She and Chantelle communicated all requirements in a detailed and timely fashion, never leaving anything to chance. They understood the pressing nature of the situation as well as the complexity of it and their service levels were impeccable. I cannot recommend highly enough.
Alexa & Sundeep were really helpful throughout the mortgage process. I initially had a few calls with Sundeep who was knowledgeable and spoke through different remortgage opportunities for me.When receiving the offer, Alexa kept me well informed and supported the whole time.
John Charcol has assisted me with 2 mortgages now and have been amazing throughout both processes! They make things super easy and seamless, and knowing they have everything in hand is such a comfort when going through such a big life moment. I will continue to use John Charcol due to the service they have provided. Would recommend them to anyone.
Our mortgage broker Molly Wilsden was an absolute wonder! Our case was quite a tricky one, and she went above and beyond to get it over the line. She was always very polite and responsive, and we couldn't have managed without her. Based on our experience, I would wholeheartedly recommend her and John Charcol.
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John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.
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