Review Time
Fireplace install Nicholas was a pleasure to work with and his knowledge and expertise helped me choose the right fireplace for my bedroom. From start to finish the project was expertly managed - site visits were conducted in a timely fashion and the install team were professional and courteous - they made sure everything was cleaned up after the install and even hoovered my hallway where they had brought in the materials and equipment! Couldn't be more pleased with my experience and will be working with Chesneys again in the future :)
If you are considering purchasing an Elemental Manhattan fireplace from Chesneys I urge you to re-consider.We are undertaking a full house renovation and purchased a fireplace which we had seen online. The fireplace was fitted whilst the house was not habitable and so we did not view the final product until the work was complete. The marketing material shows a beautiful unblemished product. The small print tells you that as the stone is natural, there may be some minor differences to the images shown.Unfortunately the 'minor differences' on the product we have purchased look like deeply entrenched mould positioned right at the top in the centre of the fireplace. Surely we thought, Chesneys would accept the product is not as advertised and will replace it without charge. After all, who wants a £3k mouldy fireplace!Sadly no, we have been told the product is perfectly saleable and a replacement will cost £850! We are in the process of trying to re-coup our costs through a legal process but in conclusion, do not buy a fireplace without seeing the exact product first or you could be in for a nasty surprise!!!
The product never worked. No replacement possible as all faulty - word has it that Chesneys are going to have to make a new model to rectify the inherent fault. No information coming from sales reps. Info black out for nearly quarter of a year - not good
We moved into a property with a Chesneys stove and it was soon disconnected after our gas engineer discovered a part that needed to be replaced. Chesneys didn't have any stock of the part but made a new one for us. They were quite slow at updating us on what was going on and I did have to chase quite a lot but they made up for it by making and delivering the part for free which was very appreciated. Everyone we dealt with was lovely and we now have a working fireplace again 🙂
I've owned an 8kw Chesneys stove for 8 years now. Stove has been faultless (pretty much on every day through autumn /winter.) I had an issue with it burning to fast, I contacted Chesneys to explain the fault, Stuart - Customer Service / Technical Support Manager was brilliant. He sourced a replacement part and sent detailed instructions on fitting. 1st class service. Would I buy Chesneys again? Yes!
Thanks so much for my wood burner I absolutely love it. It’s quality and performance is amazing. Couldn’t resist lighting it even in the hot weather and it did not disappoint. Thankyou Nicholas Chesney your personal service is soo appreciated.
just really personable, lovely people to work with - note to self, feeling a bit down, have a chat with the Chesney team! Delivery guys wonderful too. Not in a hurry - tick, didn't leave any rubbish to get rid of - tick, very knowledgeable about the product - tick!
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
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