Review Time
Chesneys understood my problem straight away and Nilesh from technical video called me to go through resolving the issue, step by step. Excellent service with great technical understanding of the issue and resolution. Thank you
What a fabulous customer experience. We have a very old model which needed to serious servicing and a lot of replacment parts. Stuart at Chesney researched every option and provided step by step support to allow us to get it refurbished . Cannot recommend highly enough
This is how customer service should be, I contacted Chesney’s regarding a long since discontinued log burner, I wasn’t actually making a purchase and they could quite easily ignored my request for some information but Stuart has been an absolute star, answering my questions and bending over backward to find the information needed, first rate company I wouldn’t hesitate to purchase or recommend your services thank you Stuart.Clare
Chesneys fireplaces and the company itself are first class in every way. We couldn’t recommend them high enough. Stuart at the Nottingham HQ has bent over backwards to help us, he is a credit to the business.Dean and Nilesh could not have been more helpful on delivery and installation. Immaculate workers, very conscientious, clean and tidy. Our next stove will be coming from Chesneys as their quality of service and aftercare is faultless. Well done Chesneys 10/10
We enjoy the beautiful new fireplace we bought from Chesneys.We appreciate the helpful, friendly and attentive service we received from Naeema at Chesneys, Finchley Road.The installers who did the work in our house were professional and efficient. All in all, we had a very good experience.
End to end service, 5*. From initial visit to the showroom and meeting Nick - incredibly professional, knowledgeable and thoughtful about our needs and what we were looking to achieve. 5* service followed through to delivery with Jay and his team - end result being a high quality product and all in, a very positive experience. I'm grateful to our architect for putting us in touch with the team.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
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