Review Time
Everything was as good as I had hoped, I had to delay the delivery due to the Gazebo it was to go in not being finished on time, I had opted for the White gloves delivery and when I did request delivery it arrived on time and was unpacked and installed with the minimum of fuss.whilst unpacking they noticed that the grill was slightly bent and would not fit properly,they phoned through to Chesney who agreed to replace it and the replacement arrived 3 days later.
The new patio heater is beautifully made and was installed exactly as described.My only niggle is that there are some limitations to its use which were not described at the time of sale.We were advised not to put it us against the house, and not to use it directly under a parasol. These limitations may have made us think about an alternative.
I got my outdoor heater BBQ about 4 weeks ago and it has been a treat though there was a niggle that I wanted sorting out. To be honest it couldn’t have been more efficiently dealt with - beautiful machine and a really no nonsense approach to customer service
Love the Garden Gourmet for both cooking and heating - functions flawlessly. Delivery guys were great (we went for the white glove delivery to make it easier - it is *very* heavy!). Our thermometer has started playing up - suspect the probe wire is the problem - going to enquire about it. Otherwise 5*
Purchased a Garden Party outdoor BBQ and stove. Delivered with damage to the flue and no safety gloves. Replacement flue sent out very quickly. The rotating grill does not work as the grill does not lock into place. Replacement grill sent but also does not lock into place. Still waiting for replacement grill after nearly 4 weeks and still cant properly use BBQ. Staff are fantastic.....really good.....wish I could say the same for the product.
We bought a new fireplace and fire from Chesneys, just had it installed so not sure about how good it works, but service from Nick was exceptional. There was a mix up with our order, which meant we had the wrong fireplace installed and had to get it removed and replaced. After a few discussions, Nick assured us it will all be sorted and so far it has been. What could have been a very expensive mix up ended up being a great customer service experience, so full credit to Nick for sorting.Only thing to note, for those who are looking, is to check carefully the various models as they are called very similar things. We bought the Clandon Bolection (in the Contemporary range), but turns out there is also a Clandon (in the Georgian range) and an Elemental Clandon. This caused the mix up, so beware. As I say, ended up being handled very well (after just a bit of heartache), but best to avoid mix ups in the first place.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
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