Review Time
Bought a couple Chesneys fireplaces. Both fireplaces are lovely. However, what was really exceptional was the service. Despite multiple changes / tweaks from us, nothing was too much trouble and all questions were answered quickly. Would definitely recommend Chesneys.
Having our new Chesney has been one of the most satisfying additions to our new home. The build quality and overall appearance is just what we wanted. Lighting this wood burner gives us so much pleasure and although comparatively small gives out an exceptional heat and is a joy to look at. Thanks Chesney.
Chesneys provided an excellence service from the very start of our dealings with them. The site visit to our home and expert advice on our requirement was followed by a prompt estimate and schedule of works. This allowed us to plan a program which involved four different services - chimneysweep, carpet fitters, installers and the Chesney product team. They were always available on the phone to answer any queries we had, make recommendations for other service suppliers and to guide us through the various phases. The result was a seamless hitch-free experience with all the timelines being met and the costs coming in on target with the estimate. The log fire is working a treat. Chesneys are deservedly a worthy recipient of a 5 star grading.
My second installation of a Chesney's log burner and it was flawless. Excellent communication from both the Chesney's office and from the fitter. An initial site visit was conducted promptly and a detailed explanation was given On the day of installation all went well with the fitters working tidily and swiftly. A beautiful finish to the remodelled fireplace and a quick test of the log burner left me a very, very satisfied customer.
3 months and we are still waiting for a replacement to a faulty part to be able to use our new fireplace that’s still under warranty! We have paid for a fire that is unfit for purpose and Chesney seem not to care enough to want to fix it. Bought a gas fire place from a supplier of Chesney stoves in 2022, worked fine for the first winter and then subsequently has not worked for the winter of 2023/24.After reviewing the error code which did not appear in the trouble shooting manual we reported the issue to Chesney in November 2023, and were told to get a plumber to review the error. Our plumber found that parts of the system had failed and needed to be replaced. We have been waiting for these parts from Chesney for over two months and Chesney do not seem to give one dot of care or respect to the fact we have a fire that is totally redundant in the months of the year we actually need it.Poor customer service and clearly poor quality
We bought a Chesneys Beaumont Gas Stove for £3k because we wanted what we thought would be a good quality product. How far from the truth could we have been. On installation the Stove was faulty and has never worked due to a faulty burner. After contacting Heat Depot and Chesneys direct it became apparent that nobody was interested in resolving the issue swiftly. 5 weeks later and the faulty Stove is still not operational. From this experience I have found Chesneys to be very subgrade and poor quality products backed up by a very poor customer service who act like the end consumer doesn't matter. I would urge people to spend their hard earned money on other products rather than Chesneys.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
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