Review Time
Was good (which is why they got a 2star), but then went terrible. They damaged $700 of product in transit, I put in a claim that was ignored for 4 months (only responded to when I withheld payment - which they insisted was the priority). They increased my rates as a result of the claim, damaged more stock, then offered $60 compensation.
I pointed out the over $200k I'd spent, but that was ignored. Highly recommend NOT to use them, they don't care about their customers. (All screenshots are still available)
Was good (which is why they got a 2star), but then went terrible. They damaged $700 of product in transit, I put in a claim that was ignored for 4 months (only responded to when I withheld payment - which they insisted was the priority). They increased my rates as a result of the claim, damaged more stock, then offered $60 compensation.I pointed out the over $200k I'd spent, but that was ignored. Highly recommend NOT to use them, they don't care about their customers. (All screenshots are still available)
We’ve had a very disappointing experience with C.H. Robinson since the transition from Freightquote.com.A shipment we booked had its freight class changed after the fact, resulting in additional charges. We formally disputed this, but the claim was ignored, and no clear explanation has ever been provided for the reclassification.Instead of resolving the issue, our account was placed on credit hold. We paid the disputed amount in good faith to keep operations moving, yet the account continues to be restricted. At one point, a shipment was processed, only for the account to be placed back on hold again, creating further disruption to our business.Communication has been inconsistent, and escalation has not led to resolution. For a company of this size, this level of service is concerning.This is a highly competitive industry, and service, transparency, and accountability matter. Based on our experience, the level of support we previously received does not align with what we are seeing now.We hope this feedback is taken seriously and leads to meaningful improvements.
Garbage company don’t waste your time they never picked up the shipment no updates nothing just blank.. I requested to cancel (which they did) waiting for my deposit.. but don’t waste your time with this unprofessional company “and I use the word company loosely
Waste of my time, if people knew how to properly communicate things would be less stressful. Booked load for 1/5 get there they say 1/6. Paperwork shows pickup time. If they did not have load ready why have me drive 2 & a half hours to get there just to wait til the next day. I do not like my time wasted but What goes around comes around :)
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CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.
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