Review Time
Took a load from them to haul equipment waited 3.5 hours to load no detention no extra pay nothing..... had it listed weird to show 2 drops but was actually 3 ... there not here to help us. Just here to line there pocket with there cheap frieght loads. An to top it off there piss poor tracky8mg systems pings your phone 4-5 times per hour causing it to die !!! An of you pause it over a weekend they call an text you am harass you constantly !!! Beware taking anything from them !
Took a load from them to haul equipment waited 3.5 hours to load no detention no extra pay nothing..... had it listed weird to show 2 drops but was actually 3 ... there not here to help us. Just here to line there pocket with there cheap frieght loads. An to top it off there piss poor tracky8mg systems pings your phone 4-5 times per hour causing it to die !!! An of you pause it over a weekend they call an text you am harass you constantly !!! Beware taking anything from them !
HORRIBLE!!!!!! 2 failed pick-ups with no communication that they were not showing up after confirming pick up that day. Then they charged ME for pallets not getting picked up. Delays for no reason, additional charges added after delivery just to add items. Terrible customer service...be prepared to be on hold 1 hour + trying to get someone in the company to help. They constantly drop credits off the invoice and add charges with out cause or reason. Shipment was delayed well over 2 weeks due to them, nothing to do with weather or availability for pick up or drop off. This has been a true nightmare and I will never use them again as I am still dealing with billing issues (30% higher than quote)
HORRIBLE!!!!!! 2 failed pick-ups with no communication that they were not showing up after confirming pick up that day. Then they charged ME for pallets not getting picked up. Delays for no reason, additional charges added after delivery just to add items. Terrible customer service...be prepared to be on hold 1 hour + trying to get someone in the company to help. They constantly drop credits off the invoice and add charges with out cause or reason. Shipment was delayed well over 2 weeks due to them, nothing to do with weather or availability for pick up or drop off. This has been a true nightmare and I will never use them again as I am still dealing with billing issues (30% higher than quote)
CH Robinson invites drivers that drive 53' and Straight Trucks on to join their portal, but has low to no work for straight trucks, then when you try to use it for a load, they get mad?? Lol. They send me a rate con for 1 thousand lbs and the shipper loaded 10lbs. When I asked to be compensated for the extra weight not on the rate con they said no.....that's messed up
CH Robinson invites drivers that drive 53' and Straight Trucks on to join their portal, but has low to no work for straight trucks, then when you try to use it for a load, they get mad?? Lol. They send me a rate con for 1 thousand lbs and the shipper loaded 10lbs. When I asked to be compensated for the extra weight not on the rate con they said no.....that's messed up
Run! I have used CH Robinson for 8 shipments out of state thus far. Every shipment had major issues. They do not stand behind what they advertise from the estimated shipping dates to the cost they charge you for the delivery. My latest delivery they offered me a 4-6 day shipping cost and a 2-3 shipping cost with FED EX. for double the 4-6 day cost. I needed the product in the receivers warehouse on the 3rd day so i paid the higher cost. The shipper delayed my shipment and now it will arrive on the 6th day. No explanation from CH Robinson, they sent me the disclaimer that they cannot be held responsible for a carriers delay. Even though you paid for priority shipment.
I have worked for the company for 6 years, over the last two years I have gotten a 3 on my year end review which is a meets expectations evaluation. Due to bad company performance not a single employee got a raise in 2024 and this year I received only a 2% raise. If you want to work for a company that rewards you for performance, do not work here
Run! I have used CH Robinson for 8 shipments out of state thus far. Every shipment had major issues. They do not stand behind what they advertise from the estimated shipping dates to the cost they charge you for the delivery. My latest delivery they offered me a 4-6 day shipping cost and a 2-3 shipping cost with FED EX. for double the 4-6 day cost. I needed the product in the receivers warehouse on the 3rd day so i paid the higher cost. The shipper delayed my shipment and now it will arrive on the 6th day. No explanation from CH Robinson, they sent me the disclaimer that they cannot be held responsible for a carriers delay. Even though you paid for priority shipment.
I have worked for the company for 6 years, over the last two years I have gotten a 3 on my year end review which is a meets expectations evaluation. Due to bad company performance not a single employee got a raise in 2024 and this year I received only a 2% raise. If you want to work for a company that rewards you for performance, do not work here
Claim your business profile now and gain access to all features and respond to customer reviews.
CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.
