Review Time
The first 20 shipments went well...and I loved CHR....then the 21st (or so) went horribly bad...and I found out that CHR could give a crap when things go bad...they told me to deal with the issues direct and if I wanted quality - pick a quality shipper. I have no idea --- I thought every offer they provided would have been vetted....this sucks.
The first 20 shipments went well...and I loved CHR....then the 21st (or so) went horribly bad...and I found out that CHR could give a crap when things go bad...they told me to deal with the issues direct and if I wanted quality - pick a quality shipper. I have no idea --- I thought every offer they provided would have been vetted....this sucks.
Do NOT use this company; customer service is incompetent; they use 3rd rate carriers and even when they make mistakes they will charge you for it afterwards. We had a shipment to move a few pieces for $600; after pick up they could not locate the freight; finally did, lost some pieces (they never reimbursed us for the lost pieces), and did not make appointment for delivery as we instructed. Weeks later they hit us with an additional invoice for $1200 for a missed appointment. Heed my words - read the other reviews on this site. DON'T USE
Do NOT use this company; customer service is incompetent; they use 3rd rate carriers and even when they make mistakes they will charge you for it afterwards. We had a shipment to move a few pieces for $600; after pick up they could not locate the freight; finally did, lost some pieces (they never reimbursed us for the lost pieces), and did not make appointment for delivery as we instructed. Weeks later they hit us with an additional invoice for $1200 for a missed appointment. Heed my words - read the other reviews on this site. DON'T USE
I wish I could give CH Robinson (Freightquote) a zero or negative star review. They will provide excellent quotes for your shipment, send an invoice for that amount, then weeks later send a revised invoice with additional charges. If your shipment is damaged, they take no responsibility and expect you to pay the invoice. If any invoice is not paid in full, they have attorneys threatening legal action rather than working out the issues themselves. They do not care about their customers or clients. Completely unprofessional company who uses their immense wealth to steal. Horrible company to deal with.
I wish I could give CH Robinson (Freightquote) a zero or negative star review. They will provide excellent quotes for your shipment, send an invoice for that amount, then weeks later send a revised invoice with additional charges. If your shipment is damaged, they take no responsibility and expect you to pay the invoice. If any invoice is not paid in full, they have attorneys threatening legal action rather than working out the issues themselves. They do not care about their customers or clients. Completely unprofessional company who uses their immense wealth to steal. Horrible company to deal with.
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CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.
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