Name: computershare.co.uk
Telephone: 000000000
Rating: 4.0

Madeline Guest

Can’t sell my shares. Atrocious service!

As of 16 January I am told it is impossible to sell part of my Astra Zeneca shareholding until 2nd February. This is a price sensitive transaction and I find it impossible to believe a major uk shareholding is affected in this way. I am in the complaints process but who makes up any loss if the shares fall in value ?Atrocious service! Madeline Hawkins

Date of experience: Jan 16, 2026

Consumer Guest

1 month ago

The agent Mussa was very helpful

The agent Mussa was very helpful - friendly, clear and professional. My question was answered quickly and I felt well supported throughout. Great service!

Date of experience: Jan 15, 2026

Michael Guest

1 month ago

Once i got through to a human (Mussa)…

Once i got through to a human (Mussa) it all worked really well. Got the information I needed to get my question sorted.

Date of experience: Jan 15, 2026

Mee Chien Guest

1 month ago

Exemplary Service Recognition

I am writing to highly commend Mussa for his assistance with my share certificate process. He was incredibly professional, knowledgeable and patient. He turned a complicated "lost and sell" overwhelming situation into a smooth and stress-free experience. He is truly a valuable asset to your support team.

Date of experience: Jan 15, 2026

Viv Orme Guest

1 month ago

Query on completing a form.

I had a query on completing a form which Mussa helpfully explained. All sorted.

Date of experience: Jan 14, 2026

Chris Rogers Guest

1 month ago

Personal service was excellent

Personal service was excellent - chatbot was very poor.Chatbot disconnected after a very short - and I had to re-enter everything

Date of experience: Jan 14, 2026

Ignacio Rodriguez Guest

1 month ago

Horrible experience for a shareholder…

Horrible experience for a shareholder abroad. The company has no incentive to help, extremely slop to reply and once they do reply, I feel they try to make things more complicated. This is absurd.

Date of experience: Jan 13, 2026

Jindh Bhullar Guest

1 month ago

We paid for their mistake

They issued us a cheque for a dividend without our asking them to do so, we were not able to bank the cheque because cheques are no longer accepted in NZ and they have now charged us a fee of 124 pounds for cancelling the cheque that we did not ask us to send.

Date of experience: Jan 13, 2026

Jon Graham Guest

1 month ago

Fairly straightforward web app and when…

Fairly straightforward web app and when contacting them you always speak to someone who is very helpful. Mussa was especially helpful on a query I had today.

Date of experience: Jan 12, 2026

Mr Mark Brandreth Guest

1 month ago

Clear guidance from Mussa at Computershare

Mussa was quickly able to give me a clear answer to a query about reinvestment processes. This worked much better than the chatbot which I had struggled with previously.