Name: computershare.co.uk
Telephone: 000000000
Rating: 4.0

Dusty Rhodes Guest

Dreadful service.

Dreadful service.After 3 emails and no reply a telephone call - at last some communication. Fill in necessary details - post and wait and wait. New letter - contains exactly the same forms to complete again. Another telephone call. Handler was hopeless - even wanted to know if Wales (where I live) was in the UK. Complaint about poor service. Fees will be waived. Another form to compete. Returned with covering letter. Eventually a reply - wanting cheque for fee. Another telephone call and 30 minute wait. How to pay if no cheque account was available? Special permission needed to pay by bank transfer, which was sent by email. Payment made, forms completed - how long to wait for cheque to be issued?All of this on behalf of my son's family - who died 15 months ago. Company uses a system that is not at all user friendly, language full of unclear terminology,and appear to use delaying tactics to mange other people's affairs. Why do customers need to wait at least 5 days for an answer to an email?

Date of experience: Sep 30, 2025

Mutaher Khatib Guest

5 months ago

Thank tou…

I am suffering from cancer and was undergoing treatment. I had overlooked a letter from computer shares last year where they had requested bank details as they were no longer sending cheques for dividends. This year when a reminder came I was told that because I did not reply in time, they will charge me admin fee. I informed the staff member whom I spoke, she suggested I write to them. I did that and received a very nice letter back waiving the admin fee and offering any other assistance I need. The amount was small but the gesture was great. When you are vulnerable everything gets exaggerated good or bad. I am very grateful to Mrs A Winn who wrote the letter and the team member who suggested that. Unfortunately I do not know her name

Date of experience: Sep 29, 2025

Peh Ling Lim Guest

5 months ago

Mussa

Mussa, the agent whom I spoke to, very quickly identified the issue I had, and help to resolve it efficiently. Thank you for making my issue resolution easy.