Review Time
Contacted them about a shareholding which was received through share options & script dividends over many years. All transactions were amalgamated into one share certificate.
All they did was repeat back to me the details I had given them.
Absolute waste if time
Would have been more acceptable if they'd said sorry we can't help
Creating a password didn't work. When I finally find an email address to request help, I tell them I live in Canada (only worked for a company whose parent is in UK) and making an international call is not reasonable just for them to fix their passwords. Clearly no human read my request. Their reply: The UK phone number, or suggestion that I sign in to get help. Wow. Luckily the password thing just fixed itself or I'd literally never see my account.
You place the trade then have to send forms off via post to complete it, its 2026, why use a postal service, mine didn't arrive by post for some reason so the trade cant be completed so I had to fill out another form to send by post, its mental, then once they receive the form you may get you money weeks later, if your forms dont arrive which is quite possible with the royal mail then you get a £40 charge. Your better off selling all your shares then buying them back on a platform like trading 212 where you have much better control. Post in 2026, ridiculous
Zak who I spoke to was very helpful, patient and polite. I liked his calm, empathetic and honest approach to my query. He acknowledged my concerns and took action to pass my feedback and question on for a response. Great customer service! On a side note, the automated email I received which led to my call could be better; the email was too generic, impersonal and left me confused.
I 'spoke' (online chat) to a Computershare agent called Mussa, about selling some shares online. I did not know what I had to fill in on the back of my share certificate. (The answer is actually 'nothing' as there is a different online form these days!) Mussa was very patient and helpful, and ably described the process I have to follow.
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Founded in 1978 and listed on the Australian Securities Exchange since 1994, Computershare employs over 16,000 people across the globe, providing services in over 20 countries to more than 16,000 clients. Investor services is our largest business ...
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