Review Time
I have no major issues with your service which was efficient overall.Your receptionist could do with learning that a smile and a pleasant attitude goes a long way. And just being told "your car is in row D, to the right" isn't much help when in the dark, people were saying they could see no signs indicating which row was which.Overall, although efficient, since your take over, you have lost the pleasant, customer-centric atmosphere that existed before.
We have used Cophall before and find them to be very efficient. Check in is smooth and there was on both occasions (2024 and 2025) a bus waiting for the transfer to Gatwick. On arrival back at the airport we phone the company to let them know we are ready to be picked up, but it was not a long wait for the return bus. Our car was ready for us in their car park near the reception for us to drive away.Car keys are left with the company for the duration of the parking period. You are given a receipt with a code number at check in, which you then advise the controller when making the call on your return.The staff are always polite and professional.
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Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.See more
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