Review Time
I had a medical emergency while in the USA. Last mid February. I had insurance for 100 percent coverage. It is now January 7th of the following year and the insurance still isn't paid, having the hospital in the USA calling me for payment. They eventually refused my claim because because they asked if I had any treatments . They consider a test as being treatment. Also I was told by the clinic that I didn't have any problems.
We were charged $3,500 for booking a vacation to Cancun. My husband suffered a massive heart attack in November, hence trying to cancel this booking. I have tried multiple times calling their ridiculous 'Help Center!' 4 times I called them (866) 921-7925, waited 25-30 minutes each time. No one ever picked up! I will be calling their direct number (877) 849-2730 on Monday. If I can't get them directly, I will call CITI Bank, again, to get my refund. I cannot believe that this is happening. The worst, unconscionable, company customer service I have ever experienced with COSTCO. I cannot believe this. They have $3,500 of my hard-earned money and I cannot get it back. This is beyond unconscionable! Who is this really, Costco Travel? :(
First car rental with them went very well (4 stars). Second attempted car rental, not so good (2 stars) - hence 3 star average. First time I used them was for a rental pick up and drop off at LAX, CA. Not too much of a wait to get the car, but very long wait to exit the parking lot as we all had to funnel through a small gap and people were driving out of the parking area from many directions, so it made for gridlock for over 30 minutes. Car itself was fine and drop off was quicker than pick up. Made another reservation for car rental from London Heathrow later this year. At time of booking, cost was £450. Airline changed our flights so we had to add one day's rental on to the start of our trip. There is only a 'cancel' button on their website but I checked first to see what the new rate would be if I cancelled and rebooked with the additional day. New price quoted was £622. Figured it would be a bit higher since we made the reservation a few months ago, however if you add one day car rental price to my current booking the total would be £550. Called customer service to ask what they could do to help us, as we didn't want to cancel and re-book. Agent added the additional day and quoted me £834! He could not explain why adding one day would almost double the price (13 days vs 14 days). Not surprisingly, I cancelled completely and have since rebooked for much cheaper with another company. So, mixed feelings about Costco Travel - this would have been our new go-to for car rental after our first experience, but maybe it's not so good if you have to change your itinerary closer to the travel date (trip is still 4 months out). Felt customer service could have at least made some effort to see why the price he was quoting was so much higher than the price I got on the website. Likely won't use Costco Travel again, but glad I had a reasonable experience the first time.
COSTCO Travel representatives are inexperienced and lack the requisite knowledge to plan trips! We called COSTCO to plan our trip to Fiji Tokoriki. The representative had no idea about the various ways to the island and that a Catamaran trip would have a five-hour airport wait. All she did was read chapter and verse about the rules and regulations, but not about the resort or how best to get there. We contacted COSTCO about the experience and how much we spent on reasonable alternative transportation without any sympathy. They told us it was too bad. They don't care about your experience or inconvenience. NEVER use these guys.
Absolutely shocking treatment from Costco travel in the UK!! They cancelled a booking which I made over 12 months ago for a cruise due to take place in Sept 2024. This was done without my request and they are disinterested in my complaint even though they have confirmed as per the phone transcript that my booking should never have been cancelled. It is not an option to rebook as there is not a comparable cabin available. I would highly recommend booking with another company!
This review is coming from an avid Costco shopper, and since I love Costco, I thought I would be receiving We tried booking a cruise on Costco Travel for our family, but kept receiving error messages just like another review here. We ended up booking elsewhere since it wouldn't go through. We then noticed later that we were charge twice on our credit card for the cruise from Costco that never went through on their website. We never received any confirmation email or receipt that anything went through with Costco. We only noticed the charges by checking our credit card charges online. My husband called Costco Travel and they said it was an error and it would be reversed within 10 business days by the cruise line. This was at the beginning of November 2023. Being that it is Costco, we though it would be taken care of....Here we are almost a month later, and Costco Travel owes us around $7k.... We called Costco they said they only see one request for us to be reimbursed for a cruise, even though we were charged twice. The manager then went on to tell my husband that the Cruise line would reimburse us directly eventually, and they would NOT follow up with the Cruise line on our behalf even though its their error not ours!? We asked for an email confirmation from Costco that it's being looked after and that we will receive our reimbursement for the amount owed. The Manager said she couldn't do that, and that we just have to wait.... she did not apologize and had NO empathy for our situation. Terrible Management. We made several calls to Costco, the Cruise line, and our credit card on this matter. We wasted many hours.
I called costco travel to help me find the cheapest date possible within a specific month. I was told they cannot do that and I have to use the website. Which meant I would have to go through everyday of the month and perform a search to find which day would be the cheapest. Costco travel needs to take a page from iTravel2000, they have a "best price finder", eliminating the need to go through everyday. Also, in Canada, iTravel2000 seems to be cheaper.
I tried to book a cruise on Costco Travel but kept receiving error messages that the booking could not be completed. However, I later found out (on my own) that my credit was charged 5 times for this trip. Called Costco Travel multiple times and resolved the issue after more than 3 hours on the phone. I'm still waiting for 5K to be refunded back to my card.
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