Review Time
Do not book your travel through COSCTO. Yes, it is a better price; however, if anything happens while on vacation, expect zero help from them. From the experience I had, it was very hard to connect with them, first of all, and secondly, they promise to resolve your issues and call you back. I spoke to at least five different people, begging for help, but none followed up. I luckily had a friend who worked at the airport and helped me fix my issues. It was the worst anxiety-filled vacation I've ever had. All my pending problems were up in the air the whole week I was there and they never helped. Horrible service, even after speaking to management.
Booked a trip from Sacramento to Florida with a two day hotel stay. Major issues with transportation from airport to hotel and hotel to cruise ship and then transportation to airport on return from cruise. Transport service was only advised of first transportation pick up an arrival airport. Now another call to Costco Travel to have them so their job. Lack of precision and follow through is not an endorsement of this service. Much time wasted on the phone. The origianal booking agent was very helpful, never the less, someone dropped the ball.
Used Costco travel for our trip to Ireland. The wait time to talk with someone was 2 plus hours. Had to call multiple times and still messed up the travel arrangements. One time after waiting 2hrs we talked with someone and we're cut off. No return phone call, even after the agent took our number. Seemed like they just could not get anything right. After talking with them they would later send out an itinerary an it would be wrong. For example seats for a flight, then having two couples staying together, in the same room. We had three couples (family) on a tour. One would have something, we all had issues. Just terrible, terrible service!! No value or saving noticed at all. Stay away!
I filed a claim 7 weeks ago with COSTCO travel and have not heard a thing. We did not get picked up at our hotel and driven to the airport at the end of our trip. Had to spend $50 for a taxi. I am looking for a refund of $50 plus the amount I paid for the service I did not receive. Not a good way to end our vacation.
I reserved a van from Enterprise thru Costco travel the day before I was to pick it up I was told they did not have any, and they could not help me . I delt with Enterprise for 2 days with no resolution. I call Costco customer service. They put me on hold for10 min. Then disconnected me. I call them the next day. I was told there was a van at another location and I should go get that van and tell them I only wanted to pay the amount I was originally quoted (even though they were asking 3 times my quote for their vehicle) Customer service said if the new location did not honor the quote they would try to get my mony back. But, they would not guarantee they could get me reimbursed
Recently used Costco Travel to go to the Bahamas. Our transportation was a no show for both arrival and departure. We had to pay for a taxi to get to our hotel. The hotel room we booked we were told they were sold out of when we arrived and gave us a different room. If we booked months in advance I am not sure how they sold out. The room wreaked of mildew. I reached out to Costco for a refund for transportation and the room. Costco Travel said they could only issue credit if the vendor approved it which they didn’t. What a joke. I’ll never use Costco Travel again.
We booked a 6 night stay through Costco travel in October 2022 for a stay 2/12/2023 - 2/18/2023After 12 hours of travel and the first time traveling outside of the US with my daughters, we arrive to the hotel. They have no reservation for us that we have 100% prepaid through Costco. In fact, they had the reservation dates down for December 2022 instead of February 2023 and it shows we no showed on a prepaid reservation in December. No one at the hotel or Costco contacted us when we no showed on a prepaid reservation.I also emailed the hotel twice before we traveled and no one replied. CALL THE HOTEL IF YOU BOOKED THROUGH COSTCO. The hotel and Costco had ample time to realize the mistake, but did nothing.There was a lot of finger pointing between both Garza Blanca and Costco who was at fault here. Both of them had several opportunities to correct this prior to my trip and they did nothing. So this resulted in the room I paid for not being available. I had a crying 11 & 14 year old girls at the front desk while they tried to blame this on me. At no time did I get an apology from the hotel or Costco which still bothers me.Costco's Customer Service rep Annette said 'these things happen' when I was trying to get help while I was on my trip. I was paying out of pocket at this point because the hotel had no record of payment from Costco. I called after my trip, no assistance. I filed a claim request online, no response. I wrote a poor review about the hotel on Costco's website about the experience, they wouldn't post it.Costco will take your money, but as for any help when you are traveling or responding after your trip, good luck. I'll book direct with the hotel in the future.
Hey Costco , my 30th birthday trip was ruined by a assistant manager named Samuel. It’s too bad, the trip of a lifetime was in the hands of someone who over talked, missed handled a 6,000$ trip without word or notification. My boyfriend booked our vacation on Dec 18 and it was cancelled by Costco travels assistant manager in member services names Samuel because he believed the transaction was fraudulent on Dec 21 He called my boyfriend 1 time and left a voicemail, but this was his only attempt. No email was sent , and there weren’t any multiple call attempts for a 6000$ trip. We called today to speak with a nice rep Nicole who did her best to assist the situation. Samuel did a automated refund of only 2500$ and told us he could not give us the full refund because he can’t get in contact with the hotel, and is unsure if the hotel would give us our money back. For some reason Samuel said it is up to the hotel to give us our money back though we book through Costco. Not only that Samuel instructed us to call his direct number instead of the recorded line. Why did Samuel do this. We’ve have been on the phone going back and forth since 10am. And still have not gotten the full refund. Samuel instead refunded us 400 more dollars for flights that were also purchased through Costco travel. There are more horrible details ,Samuel told us we could have another trip if we do another 1600$ deposit even though they already have 2500$ of our moneySamuel basically is unwilling to give us a refund , because he made a mistake Costco can we please have our refund,
We booked Mexico package trip through Costco travel. It is a package trip including airfare and hotel. On the day of trip Alaska airline canceled the flight due to weather issues somewhere else. The next flight was not available for 4 more days. So basically the package deal was canceled by airline by not having a flight. Costco only refunded me flight payment , the hotel payment is still not promised, it’s in thousands dollars of payment. This is ridiculous and unacceptable behavior from Costco. Please refund my money asap.
Do you want to spend your day listening to hold music... well Costco Travel is the place. You can't contact them via email or chat. You can call them but be prepared to wait for a few hours. There is no way to get a callback.Yes, costco.com has chat but they can't help you with Costcotravel.
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