Review Time
I won't use this service ever again. I bought the package for Hawaii the end of June 2023. I did not expect that one of the flights, I have to wait to pick seats. I called and no help was offered. I better off use the real travel agency then this amateur one. Recommendatuon was pay more money so my daughter and I can sit together. This agent blame the airline for this issue. After you purchase the package, do not expect any help from them.
We used Costco travel for a all inclusive vacation in Dominican Republic. Unfortunately the experience was not so good as with other services or products at Costco. We had a private transfer from airport to the hotel. When arrived there and contacted the representative somebody from their team get us and took us to the parking for the car. Only thing the car was not there. They said it will take a few minutes and during almost 45 minutes the same slogan. After that the car arrived but they said it can not enter the airport because is too busy. So after we waited 45 min. outside in the sun, we were forced to walk with our baggage outside the airport to take the car. On our arrival back home we complain to Costco and their answer was that the representants in Dominican Republic said this is not true that everything was normal. So if this is the normal for Costco travel, then we will never book with them.
Don'''T use Costco for car hire you have been warnedThey do NOT have anything at all to do with the hire once you've paid Costco any issues and your on your own.Costco should only stick to what they know food and household Good luck if you have got a booking coming up.
Had multiple problems with rental car rented through Costco Travel. Car was mechanically unsafe and required a jump start and an exchange for another vehicle. After calling Budget CS who instructed me to wait for road service that THEY ordered, Budget charged me for the road service. Reported to Costco Travel and it took THREE MONTHS for them to contact me regarding my complaint. Although I've rented cars previously through Costco Travel, I never had an issue. Not a good feeling to know they don't respond in a timely manner.
Costco Travel is the "no hassel" way to travel. They take care of EVERYTHING so your anxiety level is greatly reduced. We traveled to Greece from 5/20/23 - 5/31/23 and I can't imagine trying to plan all the connections by myself. From the moment we got off the plane, someone from Costco was there to greet us. They were there at the ferry ports and all our connections were pain free and easy. I will use Costco Travel every time now.
On Jan 11, 2023, I booked a reservation for a hotel room at the Royal Horseguards in London, UK. I received a confirmation from CostCo Travel, and I was assured that my reservation was secure.However, when I arrived at the hotel on May 18th, I was told that there was no record of my reservation. I showed the hotel clerk my confirmation information, but he said that it was not in the system. I was then told that there were no rooms available at the hotel.I was extremely disappointed and frustrated. I had been planning this trip for months, and I had already made arrangements for transportation and other activities.After a 30 minute wait, the hotel said that they could put us up in a lesser (smaller room with a Full size bed and no view). During the stay we never received the Complimentary bottle of wine. Also, the hotel charged my credit card for our stay. These charges were disputed and reversed on 5/30/23. In Paris, on May 24th, the day of our checkout and departure, the arranged car service failed to pick us up at our hotel. I called the car service with no response and even left a voice mail message - which was not returned. The staff at the hotel also attempted to contact the car service with no response. It was extremely frustrating as we then had to arrange for our own transportation to the airport. I have submitted our costs for this trip to the airport for reimbursement and after several weeks of waiting have not heard from CostCo Travel. They are the best example of what great customer service isn’t. During the trip we placed a number of telephone calls to CostCoTravel - each with an average wait time of over 20 minutes and the service level received was sadly inconsistent with the customer first CostCo reputation.
Costco Travel has decent prices for their travel package. However, once you book the trip it's a nightmare getting in touch with the agency. They have a complicated phone tree and not enough agents so the wait time to speak to a live person could take a minimum of 10 minutes. The other issue is you never speak to the same travel agent, so they waste more of your time reviewing the notes entered by others. While traveling internationally I could not get in touch with Costco via their "international line". According to the hotel reception clerk, I correctly dialed the international number. I attempted to call 12 times in two days to clarify and alter my travel package to reflect my needs. Since I could not get in touch with Costco until I returned to the US, the trip cost me an additional $620.00. Costco has refused to reimburse me or even offer any satisfactory compromise. Their excuse is, "You didn't call us during the trip". They told me "It's not our fault that your phone couldn't reach us". Actually, both my daughter and I tried to call Costco unsuccessfully. My daughter got through only after she downloaded an app. The other issue is I paid for transportation from the hotel to the airport which never showed up. After waiting approximately 1/2 hour for the transport, I hired a Taxi. That was another stressor that ended my vacation on a bad note. Costco did offer me a voucher to use at the store but did not reimburse the money via my credit card. If you are a Costco member, I recommend you look at Costco's packages and purchase the same from another online travel agent or agent you know.
I have been a loyal Costco member for 12 years. I have always been pleased with the quality of their offering – until now. I used Costco Travel earlier this year and want to share that experience in hopes that it helps others. I booked an April trip to Paris and Amsterdam through Costco Travel. On the way to the airport, we began to get flight delay notices. By the time we got to the airport, the flight was delayed to the point that we would not make our connecting flight to Paris. We were supposed to leave Tuesday evening and arrive in Paris late Wednesday morning. Our only option was to take a flight to Chicago, spend the night, then fly to NYC, spend the night, and get to Paris on SATURDAY afternoon. We were scheduled to take the train to Amsterdam Sunday morning. We were not okay with missing the first leg of our vacation, so I spent 2 hours on the phone with Costco Travel trying to see if there was anything to be done. They were ZERO help. American Airlines was offering refunds, but because we didn’t book through the airline, they could not refund us. I called Costco back to tell them I was cancelling and was told the fee to cancel day of was $3000. I won’t go into how many phone calls and discussions we have had, but it has been 6 months since this happened, and we are still being told “we are waiting to see if the airline will refund the airfare”. The airline was willing to do the right thing, but Costco still has not. So my warning is this: Read all of the fine print before you sign up for a travel package with Costco and buy travel insurance. Otherwise, you will have no recourse if something goes wrong and will lose a lot of money like we did. I will definitely never book with Costco again.
20th Anniversary trip to Fiji. Should be awesome booked with Costco - paid / got the email but no details and they say "you'll get them when you land in FIJI?" Flight to LAX then FIJI then another to the island and a boat trip to the private island.....without any real documents or seats or details / how many bags I asked.....unkown....type of ticket...unknown....I know dates / arrival time....but other than that nothing. & no real paperwork or confirmations outside the one email. I call FIJI airlines - nothing / call back to Costco / sorry. nothing they can do, I have to work it out with the airline who has issues with their internet platform and call center! I'm 2 weeks out and no details still. I still don't know how many bags I have already paid for! I only know it is not Business class as that was another 12 grand they said? $2k for the flight or 14k for business class? **I did get through today and to upgrade to bigger seats was $177 each for PLUS seats and I have 2 bags...why was that so hard? But I still have nothing on the rest of it...Makes me crazy and I've flown internationally several times and across the USA extensively. I can't imagine what it is like for those who have not. It has tried to take the sparkle out of my 20th but I'm focused on the 10 days on a private island. Their customer services is seriously lacking and they need to step that up in a serious way. If they fix my issue I will amend my review / I've called them 3 times about this.
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