Review Time
We recently booked a trip to Ireland in September 2025 for the end of 2025. We needed 3 seats booked on airlines! Costco agent screwed up the airline request and booked two seats on one day and 1 seat for the next day! They also were trying to book our connection with only an hour and 15 minute layover! Which is ridiculous for international travel! When we try to get it fixed, there was a increase in price for their mistake! They also group the whole trip as one total they don’t break down the hotels and the flights! I didn’t expect Costco to screwup our trip arrangements and cost me more for my trip. I called them to save me money. I would not recommend booking your travel with them!
Hotels are not vetted at all through Costco. Used them twice and both times there were big problems with the hotel, rental car etc. It became obvious that there is no review of the quality of the hotel and the actual hotel will treat you poorly as they have a thing about customers that book through 3rd parties. Learned the hard way to just book right through the hotel.Gave them two stars as the pricing is competitive and they did try to sort out the issues upon our return. Note that they usually are not able to help right way if you are experiencing issues while on your trip.
Costco Travel and Budget Car Rental fail at MATH!Less than 24 hours into my rental (67% of the contract time remaining), multiple hazard lights go on in my car. The car is towed away that same day and the CVG airport counter agent receives permission to waive the rental fee. I have filed complaints with the KY AG, KY Consumer Protection Bureau, Better Business Bureau and Visa. After hours of phone calls and emails, Budget finally refunds 38% of the rental charge and Costco is not advocating for me. There will be more to follow. This is FRAUD!
Hello! I traveled with Costco several times and this experience is about it for me. I had a package to Hawaii confirmed and mostly paid for. The trip is 6 months out. I asked customer serv about changing the shared rides to private pickups. The agent looked it over and quoted an additional $280. Then when confirming and finalizing, she states its $500+ now. I cancel the inquiry with her. 35mins later, she tells me my package went up another $22. Nothing right? My package was already secured. There should not be a price difference. She told me during that 35mins, the price of transfers went up. I waited a day after complaining. The price did not change back to my original finalized price. I cancelled the whole trip and lost $125 for the intra-island flight now. Unfathomable to think that $22 is going to make a difference for Costco; yet, now it cost them my trip.
Moral of the story, we were stressed the whole time in Hawaii and had to make lots of calls/emails to Costco and we ended up paying a lot more for our trip because Costco travel team did not do their job. Costco was not helpful and did not help us resolve anything. Do not use them, direct airlines and hotels will probably be way more helpful resolving your issues if they do happen.More details below:This review is for Costco travel, our trip was booked to Disney Aulani, a family of 4. We showed up to the airport about 2 hours early, right before boarding we had taken our kid to the restroom, when we returned the Hawaiian airline agent told us they had closed the gate and we cannot get on the flight that did not take off for another 30 minutes. We proceeded to call Hawaiian airline and they gave us full credit for the flight. After a nightmare of morning, running around at the airport with kids we finally found a flight out where we paid out of pocket. I called Costco I was put on hold for a long time and did not get any help while at the airport. We landed in Hawaii and called Costco travel again, the person on the phone was very rude and insisted we had no credit because we were no shows. Although Hawaiian airline already told us we had full credit but Costco as our travel agent had to take care of the rest. We were then put on hold for a very long time and call was then dropped. We called again and somehow Costco had canceled our flight back as well. We had to call Hawaiian to get the credit information in writing but Costco did not look at that but they asked us to get it. Next call to Costco the person insisted we have the credit but we have to buy a package to use it. Then he told us he had to get an exception to do that and he would call us back and again no follow up from them. We called again this was now the day before we were scheduled to fly back. The final person although helpful was unable to resolve this and we had to call Hawaiian airline to rebook the same flight at a higher price and with additional fees.
Ordered a car through Costco travel and was directed to Enterprise. Booked the rental car, received booking reference and time to collect car from Enterprise. When I arrived the following morning I was told No we don’t have any cars for rent, explained I had a booking reference only to be told no that only lets us know you want a car not that we actually have a car for you. This was in Phoenix Arizona October 2024. Will not be using either Enterprise or Costco again.
DISAPOINTING FROM COSTCO TRAVEL -CRUISEThis is our 3rd cruise with the other two shortly before the pandemic on Cunard and Holland American. The simplest summary is that: Had this been our first cruise we would NEVER have gone on another one. This was a San Francisco (our home) to and from Hawaii 16 day cruise. While the crew was very nice, as were the passengers, as well as hard working the choices and/or competence of the management which controls Princess owned by Carnival (which also owns Cunard and Holland American) is either very poor or so avaricious that it was a sadly disappointing experience. The music is poorly done and even in one case two musicians syncing to a background recording. Unlike our two previous cruises, there was no sauna though the gym equipment was OK. The gym based occasional events were oriented towards selling trusting passengers what I call “magic cures” – e.g., these arch support “trainers” will cure everything from flat feet to back pain and spinal misalignment. And the food — ugh–– food has great descriptions, but the taste reality is only marginally even edible –– with the interesting exception that the fresh fruit and the salad greens were excellent (i.e. things which they serve but do NOT cook or prepare). Several elevators which usually had very busy ATTEMPTED usage remained out of order with the controls not working consistently or just the elevator not working at all. The daily events descriptions leave some out. Cabin breakfast delivery is sometimes unreliable. The internet app (for which you pay a substantial additional charge) is half-functional. As a management professor and former food critic for a community newspaper for many years, I can tell you that if this were our first cruise we would never have gone on another😢 Frankly I was very disappointed with Costco which we have for years depended upon not only for good prices but for reliable products. This does not seem to extend reliably to Costco’s choice of commercial partners.
Never got the promised shopping card after paying about 10 grand for a land/sea package that was supposed to earn a several hundred dollar shopping card. Made several online inquiries and they’ve just ghosted us. Will never use them again. Absolutely DON’T recommend them.
Simply awful, I booked a rental car gis Costco . I paid via a debit card as it’s my main card.We travelled to Spain with a 9month old and a 2 year old for a friends wedding. We got a 8 minute shuttle to their rental centre. Two customers in front of me in the que got turned away from their bookings, one because they arrived 10 minutes late and were told to wait until closing to see if they had any cars left. When I got to the front of the que I was told that I could no rent a premium vehicle as I paid via debit card and not a credit card. I then said I could cancel the booking and pay via my credit card. I was then told that they had no cars available to which I responded ‘if we cancel and rebook why can’t we have the our original car?’The response was incredible. ‘Sorry we don’t want to take any more booking today’. I then offered to pay for all the waivers and the full insurance (over £300 worth) still a no and a cold shoulder. After 30 minutes of back and forth we admitted defeat.We then got our luggage and two small children back into a taxi, went back to the airport and lucky manage to get a Mercedes GLE53 from Sixt who were amazing and really helped us and interesting the couple who were originally in front of us in the enterprise queue. Overall an additional £980 I didn’t intend to spend but I’m glad as I spent my money with a helpful company who offered a 5 star service as opposed to the worst company I have ever dealt with and had no intentions of helping me or my young family. After 3 weeks I got my money back from enterprise. If you are from the UK I would strongly recommend you look elsewhere as this company is appalling. Visit 20/09/24
Costco has good packages and prices, and a previous trip went very nicely. However, we are now on a long planned, "treat ourselves" trip to Mexico and the airlines have been a mess. While we understand Costco can't be responsible for airline delays, it is beyond disappointing that the Costco we have loved for decades tells us essentially, "sorry too bad" at every step. The airline eventually re-booked us, missing a day of our 4 day vacation. Via Costco, the hotel said, "sorry too bad" and Costco directly said, "too bad." I don't know what happened; Costco seems to have lost the customer care. We are semi-stranded right now as our re-booked connection itself is heavily delayed. Wish us luck. And don't book an itinerary with Costco that has travel risk. They won't help you and they don't care.
Claim your business profile now and gain access to all features and respond to customer reviews.
Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
worldairfares.com
www.flyoseas.com
dometours.com
nextvacay.com
hajjandumrahexperts.co.uk
portugalonline.com
ticketgotourism.com
bitluxtravel.com
golfsavers.com
plusholiday.co.uk
