Review Time
We are on day four of a 13 day vacation celebrating our anniversary in Greece. Our first 3 nights were spent in Athens at what I would consider a below average hotel in a seedy section of Athens. I write this as for the most part we are very pleased with Costco in general. The fact that they would become partners with a hotel in a less than desirable location is mind baffling. Surrounded by strip clubs and brothels was not on my agenda. The Athens Avenue Hotel was a two star hotel at best. Recently renovated the rooms are small, the housekeeping staff was atrocious, the shower was very small so much so that it wasn’t much larger than a cruise ship offers. You could barely bend over or turn around without bumping into the valve which would cause a drastic change in water temperature. No face cloths, one bath towel for two guest, no top sheet only a comforter to name a few. Lastly, the toilet when flushed ran constantly to the point we complained to the front desk which did no good. Lack of sleep, comfort and peace of mind makes this experience far from pleasant. Let’s hope we have better luck in Santorini.
My husband and I booked Costco Travel's Cook Islands package and we just returned. Everything was delivered as promised -- there was no unpleasant surprise throughout our trip. Maybe we were just lucky, but we never had any problem booking with Costco Travel. The price was always fair and everything was explained in detail over the phone and also in the email. Hopefully, it will always stay this way, because we are very happy Costco Travel customers! We look forward to our next trip -- booked through Costco Travel :D
I called Costco travel yesterday to acquire assistance for the cruise we had booked. The cruise line had cancelled part of our cruise. The cruise no longer work for us. I tried to cancel with the cruise line. The cruise line would not refund the full deposit. Henda, a Costco travel agent, arranged for reimbursement that was acceptable to us. Thank you Henda.
I recently had a delightful 5-day stay at The Grand Hyatt Kauai which was booked through Costco. I can’t say enough good things about my vacation from the flights, ease to pick up rental car, lovely resort, to the fabulous breakfast buffett included in the package. Most everyone I had contact with was pleasant and helpful. I feel the Costco package was money well spent.
Because of the cyber attack our flight was canceled and rebooked without our knowledge, all while leaving the airport. Upon returning home, Ireached out to customer service. The representative made us aware that it was very unlikely that the resort would refund us the $4700 or at least the three days that we missed. She stated that if we canceled she would see if she could some of our money, no guarantee. She suggested that we take the four remaining days and that she would email the resort and call us back. Didn't happen. The very next day she emailed us( a very condescending email might I add) stating that the resort said no can do. Deciding to make the best of a bad situation we decided to take the lost and enjoy the four remains days. Upon our arrival we were told that the reservation automatically cancels after 3 days. Explaing to the receptionist that no one at Costco told us this we were sent to a room within having access. Thankfully the belhop had a master key. After making sure my husband was settled in, I headed back to the lobby to see what was the problem. Speaking with a different employee and explained the situation, she got on the phone with her supervisor and rectified the problem. Thank God for kind and considerate people. We did not have any more money to pay for 4 additional nights. Watching my husband ring the bell in late June finishing up his radiation treatment was a relief. Watching him stressing over this issue really hurts. Costco you should have a better repoire with the resorts that you do business with. The representative did not provide the information needed
I wish I had read the Costco Travel reviews before signing up for the Universal Package. It was very enticing and worked perfectly for our family. But within a few hours they called to confirm they cannot offer that flight and left no choice but to either get a refund or opt for the flight available that did not suit our family with two kids. I agreed with the understanding that I can make changes before a specific day without any fee as the supervisor called at a time when I was out with the kids. Since then, it's the fourth day spending every single day 2 to 3 hours figuring out the flight that works for my kids and my own disability challenges. I did not in my wildest dream even thought it'll be this difficult to make the changes. Being a Costco executive member for more than 10 years with great experience but Costco Travel has definitely changed my mind towards Costco. Same flights and packages are available through other platform but now I cannot even cancel it and move there because a vacation is in few weeks. Total trap of sales gimmick and appealing packages. I have filed a complaint and waiting for the Manager to call with the hope that they will change this experience to a pleasant one and make this trip worthwhile the money and time we are spending. Hoping the manager who calls brings a human touch and puts himself into our shoes and is able to resolve this When you call Costco travels customer service reps are amazing however their packages,the process,the delays,the agreements are very confusing and take full advantage of clients vulnerable situation. I will change my post based on my call with complaint office. Final conclusion - Made a settlement and both joined hands in the middle. Complaint Manager understood our situation and did her best to accomodate. We did not get exactly what we were looking for but settled with a compromise. Appreciate the customer service and people involved to close this.
Horrible service! I had a rental agreement 2 weeks in advance, and they called the same day to say they didn't have any cars available. No help was offered. They said rental agreements are no guarantee you can get a rental car, that's why they do not charge until you have the contract with the vin number. Awful experience with this location as well as costco travel, which was the company I used to book a premium suv. Their excuse were people robbed these cars, many suvs decommissioned due to Florida floods, and we gave your car to a customer paying a higher rate. They lie to the customers and practice price gauging. Please stay away from costco Travel and Enterprise rent a car. Same with the 145th and Pines locations. Again, no one helped. I called corporate nothing. Costco travel agents are clueless and helpless. I even said I could wait hours for them to help me find a similar car and offered to drive over an hour to another enterprise location. Terrible, no good, no accountability. I had to move my hotel reservation, and my kids were devastated 💔
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