Review Time
We returned a car to Enterprise Valencia that was booked through Costco.We returned the car on October 7th and informed Enterprise of damage to the car that we had caused.Enterprise took 1500 Euros from our credit card with no invoice and that is the last we have heard.Continual requests for updates are ignored and I do not believe the 1500: euros will ever be accounted for.We are unable to put an insurance request forward because of the above inertia.I will never use Costco car hire again and for an avowed Costco fan this has left a sour taste.
The benefits might look good, but they won't support you. We have booked numerous cruises through Costco, but they are just not going to be your advocates if problems arise. Booked a cruise flight combination through Costco over 8 months ago and am still waiting for flights with less than 3 weeks to sailing despite many calls and hours of trying over the months to get resolution. Somewhere between Costco and NCL they booked flights for 1 instead of 2 and booked to arrive on the sailing date instead of the day before as requested. The Costco Supervisor is just waiting for NCL and refuses to give me contact information for his manager so that I can escalate the issue. Update: With one week until we are supposed to fly out, we have the flights that we requested 8 months ago. To Costco's credit, they did eventually escalate the issue internally in order to sort it out. Just wish I could have done this without the stress, uncertainty, numerous calls, etc.
We booked and paid for a hire car through Costco Travel to be collected at Malaga Airport but when we went to collect the car, we were told that we had to pay another 751 euros for CDW, breakdowns, windscreen cover etc. etc.I questioned this because I already spoken to Costco about any extra charges and there were none. However, Budget Car Hire would not release the car so we had to pay up!Om my return to the UK I took the matter up with Costco Travel whom at first were rather reticent but said they would look into the matter, after a few weeks I was refunded the extra payment by the car hire company.Many thanks.
We booked an upcoming trip to Las Vegas. Agent told us if pkg cost went down to call and get new price. As well they price match so keep an eye out. After about 3 weeks the pkg went down almost $300 and they wouldn't adjust it. Have called 3 times and every time someone's going to call /email and never does. Refuses to lower pkg price. Won't listen to our conversation with agent. Says only if Hotel cost goes down. Not sure how that's possible as when you book at no point does to break down cost between Hotel and Flights. Doesn't make sense. Would have waited to book without the assurance from Agent that the package price would be lowered. Will never use Costco Travel again!!
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
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