Review Time
I purchased a fitted Cal King sheet and have been waiting for the matching king pillow cases to come in but they are always out of stock in the color I need. I reached out to customer service to see if and when they will be restocked. They said they don't have any idea if or when they will be restocked. Now I am stuck with a sheet I cannot match up with pillow cases. They have the cases I need in a set so I know they have them. I cannot believe they cannot find a set of king pillow cases in their warehouse.
Ordered brown towels from this site because I am headed off to military training and they require that specific color towel. Cozy Earth chose the slowest shipping possible. I ordered my towels March 28th. It’s now April 17 and they still haven’t arrived. When I check the shipping updates, nothing since April 8th. I emailed them and asked them to file a claim tomorrow because there hasn’t been any movement for 10 days which makes the package eligible for an insurance claim as a lost package. When I emailed support, Isla told me to just wait longer and gave me the link on how to file a claim on USPS. I had to explain to her that it’s the sender that files the missing package claim, not the buyer. Terrible customer service. Isla needs a new job or additional training at the very least. I spent over $100 on a set of towels and they couldn’t bother to spend a couple of extra bucks to send it via priority mail. They made it seem like it’s a problem specific to my area but all my other packages arrive me to in 3 days because other companies don’t cut corners to save a few bucks at the expense of their customers… I leave for training in two days. I regret trusting Cozy Earth to deliver my order on time.
I fit an XS and it is a comfy fit. i am 5’3, 120 lbs, muscular, 34B. the price of these pajamas is steep but i love them! the bamboo long sleeve feels amazing and the design is super cute. came in a timely manner and they do have discounts and sales. i was sad my first choice design didn’t come as a set though.
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