Review Time
Bought a loungewear set as a holiday gift. Order placed at beginning of December, email said a shipping email notification would follow. When none did, after almost two weeks, I emailed to follow up. Suddenly, within a day, I received a shipping notice. Product arrived in a few more days. As soon as I opened it, I saw a huge flaw (discoloration) front and center of the top. It was obvious it should never have been sent out. It was unwearable and definitely ungiftable. I called to see if a replacement could be sent in time. Not possible - my size/color was out of stock. Requested a refund, but I would have to pay return shipping. I requested a supervisor, which ended up with my shipping being paid by them. Anyway, poor order management (what if I never emailed them), poor quality control (sending a clearly visibly damaged product), and poor customer service (without my advocating I would have had to pay shipping to send back something that was obviously damaged and no one would purchase/wear). Will never shop there again. Especially not for a gift. Not a trustworthy vendor. Giving 2 stars because at least I got my money back.
I purchased two robes from cozy earth for Christmas because I heard Dr Laura recommend the product. I kept one for myself and the first time I washed it, there were strings hanging from the sleeves and all over the robe. I had to cut them off. The robe is not cozy but heavy and rough. It is also made in China. Had I known that, I never would have purchased the robes. That is totally on me for not checking! In addition, this robe is very expensive and not worth the expense. My advise… DO NOT BE FOOLED! They also did not offer to reimburse me when I complained about the product. I will NEVER purchase any cozy earth product again… and I hope no one else does either.
I will be living in the Woodland Creatures pajamas. So whimsical, soft and comfortable. The print is beautiful and they are the perfect weight for all seasons. Between the pajamas and my Cozy Earth sheets I may never leave my bed! I am 5’3, 116lbs and wearing a small. 💜💜💜
Absolutely worth the hype! These towels are the softest, most lux, & most absorbent! Sheets are undeniably the greatest quality. I’m sold - a firm believer & would recommend to anyone. You spend so much of your life in bed - make it a sanctuary.
Five stars for service. 10 stars for products. I bought bamboo sheets, and multiple pajama sets. And am planning to buy more after the 1st of the year. The clothes are incredibly soft. And I think bamboo sheets are even softer than the PJ’s! Ordering is easy, fast.
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