Review Time
Creative Fabrica has loads of useful content, so the platform itself is great. However, my experience with their free trial was frustrating... I signed up for a one-month trial, intending to use the service before committing to a full year, but I was unexpectedly charged £56.40 for a yearly subscription, 4 days after signing up for the trail. I reached out to customer support, who told me that I 'clicked' the upgrade banner, which I definitely did not! I’ve seen reports from other users experiencing the same problem, suggesting this may be a wider technical issue—or possibly deliberate practices. The way the trial is presented feels misleading and manipulative. After contacting customer support, the issue was resolved quickly—they issued a pending full refund and cancelled the subscription. (So much for a free trial)The content is excellent, but I would caution anyone signing up for the free trial to monitor their payments closely, be aware of how the trial is presented, and watch out for that “upgrade banner.”
I have just had such a positive experience with the Customer Service team I had purchased a yearly subscription last week, but noticed that 3 separate amounts had been taken from my account.I contacted Customer Service, they were quick to reply to my query.Within a few hours the extra 2 amounts were back in my account I was very impressed with the service
I purchased a 1-year All Access subscription on September 6, 2025, and my plan is still active. However, just minutes after I accidentally clicked a banner on October 17, 2025, my account was charged again for $47 — even though I already have an active 1-year subscription.This is clearly a billing error — yet I was told it could take several days to receive a response. That delay is not acceptable, especially when the mistake was caused by Creative Fabrica’s system, not mine.I shouldn’t have to deal with bank issues or payment problems for something that isn’t my fault. Please process my refund immediately, today, and confirm once it’s done.I’m expecting your immediate response.
The team at Creative Fabrica is incredibly kind and supportive. They always encourage designers to grow and express their creativity. I’m truly grateful and happy to collaborate with such a wonderful company.
I have been working with Creative Fabrica since 2019, and my experience has been truly wonderful. The platform provides an excellent marketplace for designers, with a huge community of buyers and creative people from around the world.Selling products here has always been smooth, and the support team is very responsive and helpful whenever I need assistance. Their professionalism and dedication make me feel confident and motivated to keep growing my shop with Creative Fabrica.I am really happy to be part of this platform for such a long time, and I look forward to continuing my journey with Creative Fabrica in the future. Highly recommended for both creators and customers!
I am extremely disappointed to see a $47 charge deducted from my account immediately after my free trial ended. I signed up only for the free trial and did not intend to continue with a paid subscription. There was no clear reminder or warning before this amount was taken, which feels unfair and unexpected.
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Creative Fabrica offers premium content such as graphics, crafts and fonts.
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