Review Time
I had an issue with a template from a seller, and Creative Fabrica immediately contacted me to ensure it was resolved. I was impressed by their proactive approach—they reached out after seeing my review to investigate the situation and took further action. It’s clear they truly prioritize the customer experience.
Super responsive. Set up a free trial- did what I wanted to do, then tried to cancel. The website is quite tricky to navigate and I was starting to think I’d been had. However, I emailed them and it was sorted out extremely quickly even though it was very late (gone midnight) so overall, I feel I had really good customer service, I just wish the website was a little easier.
The team's help was incredible. They were available from the very first minute to solve my problem, and within a few days everything was resolved without any complications. Without a doubt, an amazing team.
Thank you for your support and for processing the refund and canceling my subscription. However, the refunded amount has not appeared in my account yet. I understand it may take a few business days, and I will wait. I appreciate your help and quick response.
I was using this app to generate collages and it’s very nice. But I’m too broke to avail the premium version. And when I got charged mistakenly, I immediately sent an email for a refund because i couldn’t afford to lose that money 🥹. Their customer support are fast to respond and did a refund asap. They’re very helpful and understanding. 🙏🏼🙏🏼🙏🏼🙏🏼
It's a great place to find anything you need for any project you work on. The database is extremely reach. The customer service is very helpful and responsive. I appreciate their fair approach and serious attitude towards providing the best experience with their products.
I had an automatic renewal of my subscription. I was not able to delete my cards details, as this is a default. When I created a ticket to get my monies back, the reply came back within 10 minutes. Alex also updated my details and refunded me.
Great support from Customer Services Alex.
This company has good communication and customer service. I received an immediate response to my questions. Although I canceled my order, I will definitely buy here more often because of the excellent service.
This is a predatory company, do not use them! I signed up for the free trial period and magically got charged for a year subscription that I never signed up for. I'm seeing here many people are having the same experience but they got a refund. I emailed immediately and was told I wouldn't be charged by Alex from Customer Support but I was charged anyway. When I replied to see about a refund I was told by Diana from customer support that I wouldn't get one and to read the terms. I DIDN'T SIGN UP FOR ANY MEMBERSHIP BUT WAS CHARGED!!! I put the complaint through Paypal which states if I want a refund to go through the company as that is faster ... but of course because you have to choose just the right thing I am getting nothing back. I will never use this company again and I have and will continue to tell everyone how horrible they are. Don't sign up for the free trial they will charge you and clearly I am NOT alone!
I recently experienced an unexpected billing charge and reached out to Creative Fabrica’s customer support.
Their response was incredibly fast, clear, and professional. The issue was resolved smoothly, and the refund was processed without any difficulty.
It’s rare to see such efficient and understanding support nowadays. I truly appreciate their responsiveness and care.
Thank you again for the excellent service.
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Creative Fabrica offers premium content such as graphics, crafts and fonts.
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