Review Time
Not sure when CUCU Covers turned into a scam site but here we are! I ordered from CUCU Covers 2x before and always happy with the products. Received timely. After a few years my cards have expired and wanted to get new stickers for my self and family as stocking stuffers. Ordered 3 covers beginning of December 2024. I realized mid January I never received them, reached out to customer service, and was assured there was a small delay but it would be there within 2 weeks. I was doubtful since I never had a shipping number or tracking info but waited 2 weeks. Reached out after 3 weeks again, asking for either tracking info or a refund, and was told still postal issues but definitely would arrive next week, and if it didn’t they would send me new covers. LOL. So that was like February I think. Waited another week and reached out, stating unless I get a tracking number I want a refund immediately. Was told sorry there’s a postal issue and nothing we can do about it, and no refunds due to the custom products. (Whatever happened to re-issuing the order?? Hmm…) Which I didn’t even order custom, just ALREADY IN STOCK PRODUCTS. This whole time I triple checked the URL and emails to make sure I didn’t accidentally order from a scam site, but nope, it was 100% the official CUCU Cover site. I replied to the email stating either refund me or I am requesting a charge back on my credit card and they haven’t responded since. Since they refused to resolve the issue and were clearly lying about this “postal issue” since no tracking number or information was provided, I had no choice to but chargeback.
The items i order are always exact to my customization. I came across one mix up and contacted customer service and they handled it within a timely manner. It always feels good to know the company customers choose to shop with are more than willing to fix any issues, and have great products!
So right off the bat I was missing one of my card covers. I did email customer service and they did help me, but they made it seem like it was my fault. Secondly, the card covers were slightly too large for a standard card. I ordered the right size because my chip is the exact size of the hole. I had to remove one of the stickers from one of the cards because it kept getting stuck while I was swiping on machines. The sticker rolled and it was destroyed so not a very great experience. If all you're going to do is tap the no problem, but there are still a lot of vendors that don't take tap. I'm giving it two stars simply because the designs are funny and cool and when I did have them on my cards whenever I went to pay people would compliment and have fun. If it helps, I ordered a Uno reverse card in red and a that wasn't very cash money of you. Overall, while I want to recommend, I don't think I can.
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