Review Time
Very terrible company. They lost my order and after reaching out multiple times and asking for a full refund. They keep telling me to wait when its been more than a month since my order was placed. They never properly resolved the issue. Dont waste your time with this company and NEVER EVER BUY from them! Customer support team SUCKS!!!!!!
I paid for a cover for my credit card I sent CUCU what I wanted copied it was gold when I sent it. Around 4 weeks later the skin cover my credit card arrived it was yellow not gold as directed. I sent an email to complain about this but got no reply, I would not recommend this company
I haven’t even received tracking on my order for two card covers and I even paid extra for the protected shipping. I’ve emailed the support contact several times at this point and I’ve heard nothing in return. I used to really like CUCU Covers but I doubt I’ll ever order from them again.
I had bought from this company one before years ago. All above board. Made another purchase in November 2024 and by time of writing this I have still yet to receive my parcel (in the UK) despite purchasing delivery protection from them. I have emailed them weekly asking for updates or a refund. They have provided neither. They have shown no evidence to prove that they have investigated the issue further with the postal service (they're claiming delays due to postal strike but from reading other reviews on this site, that can't be the case). Buyer beware, no duty to fulfil purchases on the side of the company and nowhere to hold them accountable.Edit: May, 2025 - parcel has still not arrived, their customer service still continues to gaslight me. Reminder: I bought the delivery protection option.DO NOT BUY FROM THEM! Other competitors are available.
It’s been a month and I never received my order. I’ve asked for a refund multiple times already and they refuse to comply, just keep repeating themselves asking to wait longer. At this point I’m going to get my bank involved and open a claim against this company
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