Review Time
The company promised a delivery date that was never realistic considering that they dont have a stock in Sweden. Which was the assumption since they have a Swedish area number and have Swedish staff. When I called and talked about my urgent delivery time they lied and said that it looks verry promising - as long as I put my order directly. They never mentioned it was international freight. And freight company later said that this was not the first case Dancover have given unrealistic delivery time.And the customer service does not want to help or listen at all. In beginning they ignored emails and hope my complaints would go away.And same now - they stop answering emails.In other words - don't ever buy from this company. I have never ever been treated this bad by a company ever.
As a last resort I have had to use Trust pilot and google reviews until someone contacts me regarding our order and lack of delivery. Dancover keep blocking my social media reviews instead of addressing the problem!!! I need to warn others of their terrible delivery service which is totally incompetent and their failure to deliver the products. Furthermore the customer has to forfeit the freight costs if and when you finally manage to get a refund. In our case we have been told it will be 300€. Not good enough, very unprofessional and still unresolved!!! Avoid if you live in Spain!!!
Shipping was quick. On a first glance everything contained. The assembly instructions are ok - not up to LEGO standards, but ok.Quality and the stationary parts of the shed are good value for the price. But when it comes to the doors, the disappointment starts. They are windy. While the front doors have a massive latch that can be secured with a padlock, the sliding door at the side cannot be locked at all. And in detail:- screw holes are missing in the part Y-48 that the latch Y-60 would require- the cut outs in Y-30a do not properly line up with the latch Y-63- the middle bolt that should mount the middle Y58 of each door to the frame collides with another screw.- The number of nuts and bolts contained is insufficient. Not only that they don’t give a single spare bolt, eight nuts and bolts are missing at the end - and I’m sure I didn’t drop them.While I was quite happy during assembly of the shed the disappointment came at the end and I have to think about modifying the doors now. Still good value for the price.
**BE WARNED** We purchased a 4mx4m FlexiTent from Dancover for about £500. On arrival we inspected the tent to find the canopy was severely damage, couldn’t obviously use the tent until a replacement canopy was delivered which took forever to arrive!We only then used the tent twice after this, noticing on each occasion it was extremely stiff trying to erect! Only to discover several of the aluminium support braces were bent. On closer examination it was clear to see that during its manufacture the joints allowing the frame to fold out had been severely over tightened, therefore stopping the supports to expand as intended and resulting in the arms bending! Tried to claim under the so called 2 year warranty but was constantly fobbed off with ‘In our opinion it’s not a warranty claim’, the tent is not fit for its purpose.Honestly stay well clear of this company it is truly a SCAM! Loads of NEGATIVE reviews on here will confirm the above.UPDATE: Dancover your reply to this honest feedback has been met by you yet again blaming the customer for your manufacturing fault! If you had only took a minute to check your records you would have seen that I’ve been operating your tents for the past 8 years so I’m quite experienced in the safe and correct erection of the tents by now and there construction! This again just shows the public how you still endeavour to wiggle out of the two year warranty as already shown. All you had to do was send out the required items as requested under your warranty and you would have retained a loyal returning customer rather than adding to Dancover’s ever growing complaints list which is rapidly expanding by the day!
I was specifically looking for 4 carry bags for my 10 M x 4 M marquee. I found it difficult to get to the generic listing, often directed to the standard package set and occasionally couldn't find them at all. I wanted an extra bag so that the overall weight in each bag was not excessive for one person carrying.
Could not fault this company - great customer service, delivery 2 days earlier than expected, quality seems really good. After reading so many negative reviews, I had reservations, but my experience could not have been more positive.I don't usually write reviews, but I felt it only fair to counter some of the negative comments, since I was so pleased with the whole experience.
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