Review Time
I’m blown away by the fast and professional customer service, Vicki is your girl!! She listened and recommended more to try. Loving this product, I ordered the sheer and the color was perfect for me, I am waiting on the glow booster and can’t wait. Will recommend to anyone that will listen to me, well done❤️ Any more pop ups coming???
I sent in relevant details for my foundation .Unfortunately colour was to light .I contacted Dcypher and Vicki responded immediately . She had another bottle of foundation sent to me after me providing more information .This shade is perfect and I cannot thank Dcypher enough for their excellent customer service .
I will never buy any other brand of foundation or concealer! The foundation is blended according to your specification (type of coverage required, skin type etc) and the colour match is absolutely spot on! It took a couple of attempts to get it a perfect match but once you’ve got it - you’re set for life! And the corrections are genuinely free!The adjustment process was so easy - answer a few questions - send a photo if you want (it helps them see what you want to change - whether it’s the colour or the undertone, warmth/coolness of tone) and just wait a few days for it to arrive!I also have the custom drops (same colour as the foundation) and definitely don’t want to ever stop using them! I add a couple of drops to my moisturiser and it gives me a “my skin, but better” appearance - perfect for everyday wear! The concealer again, is perfect - I have the brightening one for under eyes and the normal (colour matched) one for any other areas I need to conceal.Ooh - and the brushes - gorgeous! Honestly worth getting too (if you buy the full bundle at the start, you end up saving money on the products).It’s beginning to sound like I either work for them or am an investor - I’m not… I’m just a big fan who in her fifties has spent years (and years) trying to find the perfect foundation and always having had to make do with “very close” ones. Not any more though!
I ordered the colour match foundation in natural, full cover. The colour was spot on and it arrived within two days. I asked if there was a tester to compare the natural to radiant finish and they then sent me a full size product, by return of post and free of charge. The service is exemplary and the product excellent.
Despite a mistake on my first attempt, I must have taken the picture in the wrong light/direct sunlight, so I got in touch and customer support were very helpful and sent me a link for my new picture and the page with the correct shade to send them. A couple of days later my new foundation arrived and it really was a perfect match! Thank you for your help with this :)
Excellent, straight forward customer service…so rare nowadays.I took a photo of myself in bright light and ended up with the wrong shade. Vicki was excellent and got me to take another pic with the new shade of foundation on and sorted a new shade which was perfect. Foundation is dreamy also!
I have had excellent experiences with this company as the products they offer are uniquely custom tailored to you.It's really a game changer, not having to buy two foundations but having one perfect one. They are very responsive to questions and I value how open they are to take onboard feedback. The team consistently goes above and beyond to be helpful and to ensure you receive a great product. The shipping is super speedy too!
I dislike foundation shopping because department-store lighting is peculiar! I'm really glad to have found DCypher. It took three tries to get the shade right (at no extra cost to me) but throughout the customer service has been super-responsive and efficient.
I have used dcypher for a year or so now, and it the best foundation. The AI colour match is a game changer. I did a new scan last week, and when the foundation arrived, the colour wasn't quite right. I got in contact with support, and they asked me some questions, and for some photos, and they re-made my foundation for me with no charge, and the colour is spot on. The customer service is excellent, and so happy with how my make up looks! 100% recommend.
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