Review Time
I am SHOCKED …. Truly shocked at how amazing this foundation is. I was skeptical but figured I would try it. Plus I’m a science person and curious about AI. I’ve been “color matched” before but always to a product already made. And it never was exact.This foundation is incredible! ! Perfect match and coverage- especially for this 52yr old. It doesn’t even feel like I’m wearing makeup. My daughter even noticed and said my makeup looked really good- whether I was outside or inside - the color is perfect. I wish I would have ordered the concealer. - I will.
Like some others, I bought this on a bit of a whim but have had a brilliant experience. Accurate colour match but original finish was not to my liking, this was promptly dealt with and a replacement radiant finish formula was sent out with no quibbles. Responsive customer service and most importantly a great product - I struggle with quite a lot of foundations due to skin sensitivity and generally disliking the feel of it on my skin. I am getting on really well with Dcypher's formula and can't say a bad word about it. I will be repurchasing when the time comes.
I am 67 and have always had problems with foundations oxidising and never being happy with the shade. DCYPHER has been a new experience for me and I am very happy with the outcome- I actually feel I can throw out all the incorrect foundations in my collection including several high end!Customer services (Vicki) have been amazing and when the first two shades were not right they wanted a third try and they nailed it. Thanks very much
I bought my foundation in August 2023, colour match was great and texture good on my skin too - I only used it a few times but then had an issue where the bottle came apart and the pump was stuck in the lid, so I couldn’t get the product out of the bottle. When I saw another Dcypher ad going around on social media I commented telling them this had happened. I had a message really quickly from them, they then replaced my foundation free of charge and I had it the next day. The new bottle feels much more hard wearing than the original design, and I’m really grateful for the replacement. I really found this to be brilliant customer service for them to do this, and the advisor I spoke with over messenger was extremely helpful.
I ordered the concealer after doing the colour match online. It arrived really quickly and was well packaged. It was circa £58 but I was willing to pay this as I had read good reviews and well, who doesn’t want the perfect colour of concealer?!Unfortunately, the consistency of the concealer is so thick and heavy. It also felt like the product was very dry, like it had been left out all day without the lid on. It really highlighted my crows feet and stuck to my fine lines. It was noticeable immediately i.e. it didn’t happen after wearing it all day. For the aforementioned reasons I wouldn’t recommend. It’s way too thick to be buildable and made me look and feel older. Very disappointing for the high price.
After reading rave reviews I thought I’d chance ordering custom foundation. Whilst my order arrived well packed, the foundation was completely different to my skin, too dark and orange! I am very fair usually No7 Calico/Ivory and Estee Launder Ivory 1N1. I emailed customer support on the 31/12/23 and asked for a refund. I received a reply a few days later to say I could have my foundation re-created, and I’ve not heard anything since this date. I have sent another follow up email asking for a refund but no response - no refund or new foundation. I do not recommend.
I am very pale but cool so my best matches lean pink, and the shade scanner didn't reflect that. The foundation I received included a shade card that placed me as 'very fair', but bizarrely towards the 'very warm' end of the scale.Of course, there is no way of knowing this before you hit 'order'. You order and then get a meaningless product code. If you saw the skin tone and undertone suggestions BEFORE you order, you could correct it and avoid wasting the unnecessary costs and resources of producing, receiving and returning a horrible shade. I will go as far as to say this is the worst shade I've ever bought online. This is because there's no way of knowing what shade is being mixed - a preview and description would be a great improvement to the process. The promise to match sounded like a gimmick and it was. I had high hopes but the match was far too dark, too brown/yellow and a very strange 'greige' colour. I appreciate that they will tweak it and send a new shade, but it's no better than trial and error now. It is also VERY expensive, with a 50% price hike in recent weeks, and I won't commit myself to a product with such unpredictable and huge increases.I guess if it works for you, great, but you're probably among the lucky ones who didn't need adjustments.
I’ve messaged several times now without reply. I keep getting emails to review so my honest review is I’m yet to get the correct shade. Everything I’ve received has been completely different despite using the same id and if you have an issue they literally just ignore you! Why say you will correct the shade if you won’t? I’ve sent photos and provided more details as requested. Heard nothing in weeks despite chasing it up! Will stick to over the counter in the future!
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