Review Time
I recently required some assistance from Deege solar following the solar installation I had completed over 3 years ago. The level of assistance I received was excellent. They are friendly and prompt and keep me updated on progress. A date for completion of the required document was given and I received it on time.What I found to be incredible was familiarity with the individuals I had spoken with. I felt listened to and heard and they acted upon my request.
I recently required some assistance from Deege solar following the solar installation I had completed over 3 years ago. The level of assistance I received was excellent. They are friendly and prompt and keep me updated on progress. A date for completion of the required document was given and I received it on time.What I found to be incredible was familiarity with the individuals I had spoken with. I felt listened to and heard and they acted upon my request.
I have recently made the switch to an electric vehicle and so needed a home charger installing. I’m so pleased I chose Deege Solar. Dave and the team have been fantastic throughout the process. They were really flexible, completing the install around my busy schedule. They spent time and care to ensure I was happy with where the charger would be situated prior to starting the work and the install itself was completed efficiently but carefully and looks really neat. I couldn’t recommend them highly enough and they will be my first port of call if I ever need any such work doing in future.
I have recently made the switch to an electric vehicle and so needed a home charger installing. I’m so pleased I chose Deege Solar. Dave and the team have been fantastic throughout the process. They were really flexible, completing the install around my busy schedule. They spent time and care to ensure I was happy with where the charger would be situated prior to starting the work and the install itself was completed efficiently but carefully and looks really neat. I couldn’t recommend them highly enough and they will be my first port of call if I ever need any such work doing in future.
Super happy 😄 thanks team Deege.Richie and Jimmy was great very polite and I'm really happy with how the panels look my wife is surprisingly happier than expected with how they look which is great news. Tom and Mick, thank you both for putting your heart and soul into the finishing product. I know it was not easy getting the battery in place but we are very happy for all your efforts and helping me with light I've been avoiding doing myself . Thanks again guysI'll try and update on performance as the weather today is not great but even now we are coving our load consumption so super happy 😊 Keep growing and staying green 👍
DO NOT RECOMMENDI’m so fed up with the Deege Solar customer service and communication. Initially the quote was good – great to speak to an engineer and not a sales person, I really appreciated that. We had to wait about 8 months for the installation of our panels. They said this was due to Brexit, battery availability and staffing levels. Their communication about several dates changes was ok. During this time I sent a few emails asking questions. I don’t recall any of them being answered quickly, without chasing or phoning. On the installation day I was surprised there was no scaffolding, as was the installation team! This work had been outsourced, so it wasn’t Deege employees that did the work installing. It took them till about 8 in the evening as they hadn’t worked with our type of panels and installation before. Good job we didn’t have plans. It took a month of chasing to get our “welcome” pack. It took six months to get the DNO letter so I can setup my tariff properly to get money for what goes to the grid. I’ve sent over 20 emails chasing this up with Brittany O Brien, then Chloe. Plus emails to David Norman who’s in charge and his PA Iolanda Di Maio. Since putting in a complaint, I had an auto-response email saying that they would respond within 5 working days. 22 working days later I followed up. Obviously no response. Three times I asked the same question to clarify my understanding of the DNO letter, and they were ignored every time. Brittany O Brien did say at one point “I’m haven’t been ignoring you”, but still didn’t actually answer my questions. After trying all day I finally got through on the phone to Amy Coping. She didn’t seem very apologetic at me being an annoyed customer. Apparently the phone system hasn’t worked properly ever since they started working from home. Phones seem to be a business critical system to me, but hey ho. So it seems Brittany had left the company and no one had picked up on my missing DNO letter in the last four weeks. It’s just excuse after excuse. The only department at Deege that seem efficient at doing their job at the right time is.. you’ve guessed it, the accounts department. Within minutes of the solar panels turning up at our house they were on the phone asking for payment. Funny how some departments work really well isn’t it!Part of the problem seems to be a high turnover of staff. I finally had a phone call from the same finance person when I paid for the panels and she didn’t seem too aware of my complaint. She did verbally apologise and when I said “is that it?” she just said, “yes”. In no way do I recommend Deege and I’ve got no idea how they got awards in the past if my experience is anything to go by.
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